Global Customer Experience Leader

1 week ago


London, Greater London, United Kingdom Exclaimer Full time

Exclaimer is seeking an accomplished professional to take on the challenge of leading our global customer experience team as our new Global Customer Experience Leader. In this critical role, you'll be responsible for driving customer satisfaction, improving operational efficiency, and contributing to the company's overall success.

About the Opportunity:
  • This is a permanent full-time position offering a competitive salary range of £70,000 - £100,000 per annum, depending on experience.
  • You'll lead a global team of customer experience professionals, developing strategies to enhance customer satisfaction, and driving process improvements to optimize operational efficiency.

The successful candidate will have:

  • A strong background in customer experience or technical support management, preferably with experience in a similar leadership role.
  • Exceptional leadership and communication skills, with the ability to inspire and motivate team members to deliver exceptional results.
  • A customer-centric approach, with a strong emphasis on resolving complex issues and delivering seamless customer experiences.
  • Strong analytical and problem-solving skills, with the ability to identify areas for improvement and develop effective solutions.


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