Global Customer Support Leader
4 weeks ago
We are seeking a highly skilled Global Customer Support Leader to join our team at Yoobic, Ltd. (Italy). As a key member of our operations team, you will be responsible for leading and managing our global customer support team based in London.
About the RoleThe successful candidate will have proven experience managing customer support or technical support teams, preferably within SaaS or technology environments. You will be expected to provide leadership, coaching, and professional development for the Customer Support team, overseeing daily operations, including workload management, ticket prioritization, and ensuring SLAs are met or exceeded.
You will also drive customer retention and satisfaction by acting as the customer advocate, ensuring support processes prioritize a seamless and exceptional customer experience. Additionally, you will work closely with Product, QA, Customer Success, and Customer Implementation teams to ensure swift resolution of technical issues.
A strong customer-first mindset, technical acumen, and experience implementing and managing ticketing systems such as Jira or Zendesk are required. Strong English language skills are necessary, and French would be a plus. The estimated salary for this role is £70,000 - £90,000 per annum, depending on experience.
In return for your expertise, you can expect a competitive salary and benefits package, including 33 days annual leave, vitality medical coverage, and enhanced mental health coverage. Regular training, coaching, and development opportunities will also be provided.
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Global Customer Experience Leader
3 weeks ago
London, Greater London, United Kingdom Exclaimer Full timeExclaimer is seeking an accomplished professional to take on the challenge of leading our global customer experience team as our new Global Customer Experience Leader. In this critical role, you'll be responsible for driving customer satisfaction, improving operational efficiency, and contributing to the company's overall success.About the Opportunity:This...
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Global People and Culture Leader
4 weeks ago
London, Greater London, United Kingdom CLA Global Full timeJob Title: Global People and Culture LeaderJob Description:CLA Global is a global organization with a rapidly growing presence. We are seeking an experienced professional to lead our people and culture strategy, ensuring the delivery of efficient and effective services.The successful candidate will be responsible for designing, developing, and coordinating a...
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Global Social Media Leader
1 week ago
London, Greater London, United Kingdom Assembly Global Full timeAssembly GlobalEstimated Salary: $180,000 - $250,000 per year.Job SummaryWe are seeking a highly experienced Global Social Media Leader to join our team at Assembly Global. As a key member of our leadership team, you will be responsible for developing and executing global social media strategies that drive business growth for our clients.Key...
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Global Customer Experience Leader
7 days ago
London, Greater London, United Kingdom EasyPark Full timeAbout the RoleThis position offers a unique opportunity to join our Marketing Leadership team at EasyPark as a Global Customer Experience Leader. As a key player, you will be instrumental in shaping how marketing drives business growth through customer-centric strategies.
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London, Greater London, United Kingdom CUBE Content Governance Global Limited Full timeJob DescriptionCUBE Content Governance Global Limited is seeking an experienced Global Leader to oversee and optimize its multi-region L1/L2 support desk operations.About the RoleThis senior leadership position requires a seasoned and strategic professional with expertise in managing L1/L2 service desks across multiple regions. The ideal candidate will have...
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Global Financial Services Leader
4 weeks ago
London, Greater London, United Kingdom Think Global Full timeThink Global is the fastest growing firm in the UK, pioneering a unique approach that sets them apart from industry leaders. With a focus on innovation and business growth, they deliver a diverse range of service lines to fast-growing businesses globally. Their Financial Services Audit team is seeking senior leaders to drive the service line forward.About...
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Environmental Support
1 week ago
London, Greater London, United Kingdom Environmental Support & Enforcement Team Leader... Full timeJob Title: Environmental Support & Enforcement Team LeaderDescription:This role is for an individual with experience in enforcement, customer service, and investigations. As a team leader, you will be responsible for patrolling the area, investigating complaints, and enforcing legislation.Main Responsibilities:Patrol the area in an intelligence-led manner,...
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Global Chemicals Leader
3 weeks ago
London, Greater London, United Kingdom S&P Global Full timeRole Overview:The Global Chemicals Leader will oversee the development and execution of engagement strategies for the global chemicals team, ensuring regular outreach to key market participants. This role requires a solid understanding of global chemicals markets, experience in price formation and methodology, and leadership skills.Salary Range: $121,588 -...
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Global Sales Strategist
2 months ago
London, Greater London, United Kingdom Support Revolution Full timeCompany OverviewSupport Revolution is a leading provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide.We are amongst the fastest growing companies among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion...
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Global HR Leader
4 weeks ago
London, Greater London, United Kingdom S&P Global, Inc. Full timeJob DescriptionThis role is responsible for leading the people agenda, ensuring alignment with S&P Global's strategic objectives and regulatory requirements. The successful candidate will be a senior HR leader with experience in talent management, compliance, and employee engagement.About the CompanyS&P Global is an equal opportunity employer and all...
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Global Customer Experience Leader
3 weeks ago
London, Greater London, United Kingdom MasterCard Full timeAbout MastercardAs a leader in the global payments industry, Mastercard is committed to delivering exceptional customer experiences and driving innovation in payments and commerce.This role is critical to our success, as you will be responsible for developing and presenting content that showcases Mastercard's leadership position in payments, fintech, and...
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Global HR Strategist Leader
4 weeks ago
London, Greater London, United Kingdom M3 Global Research Full timeAbout the Job:As a key member of the M3 Global Research team, you will play a crucial role in shaping the future of our organization. As a Global HR Strategist Leader, you will be responsible for developing and implementing HR strategies that align with our business objectives.About You:To succeed in this role, you will need to have a strong background in...
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Global Event Management Leader
1 month ago
London, Greater London, United Kingdom MOI Global Full timeMoi Global is seeking a highly skilled Global Event Management Leader to join our team. This is a 6 month contract to perm role with a salary of £70,000 - £90,000 per year.The ideal candidate will have 5+ years of experience in event management, with a proven track record of delivering successful events. They will have excellent organizational and time...
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Global People Partner
4 weeks ago
London, Greater London, United Kingdom Cision Global Full timeCision Global is seeking a skilled Global People Partner to join our fast-paced, evolving team. This highly strategic role will support senior leaders and partner with globally-dispersed clients, driving business impact and contributing to our success. The ideal candidate will have 5 years of experience as a People Partner (HRBP) in technical organizations,...
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IT Services Development Leader
4 weeks ago
London, Greater London, United Kingdom Nsc Global Full timeJob TitleIT Services Development LeaderAbout Nsc GlobalNsc Global is a leading provider of global IT services with over 27 years of experience. Our goal is to become the number one partner of choice for Global IT Services, targeting $1 billion dollars in revenue.Job DescriptionWe are looking for an experienced IT Services Development Leader to focus on...
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Global Sales Director
1 week ago
London, Greater London, United Kingdom MMGY Global Full timeMMGY Global: A Travel Industry LeaderWe are a global travel industry leader, committed to inspiring people to go places. Our team is passionate about delivering exceptional sales and marketing solutions to our clients.
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Senior Customer Support Leader
2 weeks ago
London, Greater London, United Kingdom Tbwa ChiatDay Inc Full timeAbout the RoleWe are seeking a Senior Customer Support Leader to drive the strategy and growth of our global customer support team. As a key member of our Product Support Team, you will have the opportunity to continue developing our customer-facing function in EMEA and APAC, ensuring that we provide an outstanding customer experience every step of the...
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Global Customer Experience Leader
4 weeks ago
London, Greater London, United Kingdom Love Success Recruitment Full timeGrowth-Focused Customer Experience Executive NeededLeverage your expertise in driving growth and excellence by joining our team as a Head of Customer Services Management. As a seasoned leader, you will oversee the development and refinement of our customer support operating model, ensuring seamless alignment with our client-centric mission.Key...
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Global Trade Operations Coordinator
3 weeks ago
London, Greater London, United Kingdom Willis Global Full timeJob DescriptionWe are seeking a highly skilled Trade Coordinator to join our team in London. The successful candidate will be responsible for responding to commercial and trade inquiries, providing guidance to local teams, and implementing management strategic objectives.About the CompanyOur client is a global leading container shipping organization that...
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Global Category Leader
1 week ago
London, Greater London, United Kingdom Amazon Full timeJob OverviewWe are seeking a highly skilled Global Category Leader to join our team at Amazon. As a key member of our procurement team, you will be responsible for identifying and selecting the best vendors to meet our customers' needs.