Customer Journey Architect

Job DescriptionCustomer Journey ArchitectHarnham is seeking a skilled Customer Journey Architect to lead our team's efforts in understanding and enhancing the customer experience. The ideal candidate will have a proven track record of analyzing complex data and developing strategic recommendations to drive business growth.Responsibilities:Design and...

About the RoleThis position as Customer Journey Architect is a key opportunity for a talented individual to drive business growth by designing and implementing effective customer journeys. Working closely with cross-functional teams, you will develop a deep understanding of client business processes and create tailored solutions to meet their...

Are you a creative and detail-oriented individual looking for a new challenge? Do you have a passion for designing innovative customer journeys? We are seeking a skilled Customer Journey Architect to join our team at Hertility Health Limited.About the RoleIn this role, you will lead the creative direction of CRM assets across onboarding, nurture, retention,...

Servicing Journey ArchitectWe're looking for a highly skilled Servicing Journey Architect to join our team at MERJE. As a key member of our consumer finance business, you'll be responsible for designing and delivering exceptional customer experiences.Key Benefits:A rewarding salary of up to £70,000 per annumOngoing opportunities for professional growth and...

About the Opportunity">CV-Library is seeking an experienced Service Journey Architect to join our team. In this role, you will be responsible for designing and developing detailed customer journey maps that capture every touchpoint, interaction, and emotion experienced by residents.">Key Responsibilities">Develop and maintain comprehensive understanding of...

**Job Description:**We're seeking an experienced Learning Journey Architect to join our team. As a key member of our design team, you'll work closely with clients, project managers, and visual designers to create engaging experiences that drive user behaviour change.Key responsibilities include:Create and write compelling natural dialogue for characters in...

Hypersxponential Ltd is a leading company disrupting the insurance industry with its platform Renew. We're looking for a talented Learning Journey Architect to join our team in London.About the RoleAs a Learning Journey Architect, you will design and deliver comprehensive learning pathways to ensure our clients see the benefits of our world-class platform...

Job OverviewVentula Consulting seeks a highly skilled Cloud Journey Architect to support a critical project in the higher education sector. As a key member of our team, you will be responsible for designing and implementing cloud journeys in both AWS and Azure.The ideal candidate will have technical leadership skills, DevOps knowledge, and experience with...

Job SummaryWe are looking for a skilled Marketing Transformation Leader to join our team at IAG Loyalty. As a key member of our marketing department, you will be responsible for driving the implementation of our marketing strategy and leading a team of Transformation Managers.This is an exciting opportunity to make a significant impact on the business and...

**Unlocking Seamless Customer Experiences**BDS (Northern) Limited is pioneering a transformative approach to customer service, and we need your expertise to take it to the next level. As a seasoned Customer Journey Strategist, you'll drive innovation in our Customer Experience and Operations department.Your focus will be on crafting user-centric experiences...

Job Title: CRM Journey Planner (15419)About Us:easyJet's Customer Experience team is at the forefront of redefining the way we manage customer communications, leveraging data and technology to deliver exceptional experiences. As a CRM Journey Planner, you will play a key role in designing and executing multi-channel customer journeys that enhance our...

Job Role:We are seeking a Customer Journey Analyst to join our team and lead on end-to-end customer journey analysis and optimisation.This is a great opportunity to work on cross-functional digital insight projects and take ownership of customer journey analysis and optimisation using GA4.You will utilise your skills in digital analytics, SQL, and bigQuery...

Company OverviewCV-Library is a leading job search platform that connects job seekers with top employers. Our mission is to help people find their dream job and advance their careers.Main ResponsibilitiesThe Customer Journey Designer will play a pivotal role in transforming the service we offer to our customers by designing and crafting intricate and...

Customer Journey ManagerAs a Customer Journey Manager at ENGINEERINGUK, you will be responsible for optimizing the customer journey throughout the purchasing funnel, from product discovery to consideration and purchase.This role requires a deep understanding of customer behavior and preferences, as well as experience using data and metrics to measure impact...

We are looking for a Customer Journey Analyst to join our team in Genpact. In this role, you will be responsible for facilitating the full origination and monitoring journey for lending and related exposures.ResponsibilitiesYou will work closely with developers, engineers, and stakeholders to deliver high-quality products.As a key member of the credit risk...

About the RoleAs a Customer Insight Manager at Harnham, you will be responsible for providing in-depth insights into the customer journey. Your role will involve translating survey and complaint data into actionable insights to optimize customer experiences.You will lead or commission research to provide valuable insights that help boost advocacy, loyalty,...

Service Design LeadIn this exciting role as Service Design Lead at MERJE, you will be responsible for designing and delivering innovative customer experiences that meet the evolving needs of a rapidly growing digital lender.The company is backed by significant Private Equity funds and is on a mission to redefine consumer finance, making it simpler and more...

About the JobWe estimate the salary range for this position to be around £90,000 - £110,000 per annum, depending on experience. This role requires a strong understanding of the digital experience and analytics ecosystem, as well as excellent leadership and communication skills. If you have a passion for delivering exceptional customer experiences and...

AbleCloset is looking for an experienced Customer Journey Designer to help us enhance our customer and vets experience. As a key member of our Process Re-engineering team, you will contribute to the design and redesign of customer journeys and end-to-end processes across our UK and European entities.The ideal candidate will have a strong background in...

Your Key ResponsibilitiesYou'll handle client queries and provide exceptional customer service.Bring back client feedback and insights to help our team build better products and improve our customer journey.Support with other team functions such as reconciliation, management of ADMs, and training new team members.