Service Journey Architect

1 week ago


London, Greater London, United Kingdom CV-Library Full time

About the Opportunity

">

CV-Library is seeking an experienced Service Journey Architect to join our team. In this role, you will be responsible for designing and developing detailed customer journey maps that capture every touchpoint, interaction, and emotion experienced by residents.

">

Key Responsibilities

">
  • Develop and maintain comprehensive understanding of customer needs and preferences.
  • Collaborate with cross-functional teams to identify and prioritise business objectives.
  • Design and implement effective service journey solutions that meet business requirements and customer needs.

Requirements

">
  • Proven expertise in service journey design, user experience, and customer-centricity.
  • Strong analytical and problem-solving skills, with ability to interpret complex data and make informed decisions.
  • Excellent communication and collaboration skills, with ability to work effectively with stakeholders at all levels.

What We Offer

">

A competitive salary of £43,000 - £47,000 per annum (PAYE), a dynamic and supportive work environment, and opportunities for career growth and development.

">

We value diversity and inclusion and encourage applications from candidates who share our commitment to delivering exceptional customer experiences.



  • London, Greater London, United Kingdom Merje Careers Full time

    Servicing Journey ArchitectWe're looking for a highly skilled Servicing Journey Architect to join our team at MERJE. As a key member of our consumer finance business, you'll be responsible for designing and delivering exceptional customer experiences.Key Benefits:A rewarding salary of up to £70,000 per annumOngoing opportunities for professional growth and...


  • London, Greater London, United Kingdom Harnham Full time

    Job DescriptionCustomer Journey ArchitectHarnham is seeking a skilled Customer Journey Architect to lead our team's efforts in understanding and enhancing the customer experience. The ideal candidate will have a proven track record of analyzing complex data and developing strategic recommendations to drive business growth.Responsibilities:Design and...


  • London, Greater London, United Kingdom Hyperexponential Ltd Full time

    Hypersxponential Ltd is a leading company disrupting the insurance industry with its platform Renew. We're looking for a talented Learning Journey Architect to join our team in London.About the RoleAs a Learning Journey Architect, you will design and deliver comprehensive learning pathways to ensure our clients see the benefits of our world-class platform...


  • London, Greater London, United Kingdom NICE Full time

    About the RoleThis position as Customer Journey Architect is a key opportunity for a talented individual to drive business growth by designing and implementing effective customer journeys. Working closely with cross-functional teams, you will develop a deep understanding of client business processes and create tailored solutions to meet their...


  • London, Greater London, United Kingdom Ventula Consulting Full time

    Job OverviewVentula Consulting seeks a highly skilled Cloud Journey Architect to support a critical project in the higher education sector. As a key member of our team, you will be responsible for designing and implementing cloud journeys in both AWS and Azure.The ideal candidate will have technical leadership skills, DevOps knowledge, and experience with...


  • London, Greater London, United Kingdom Hertility Health Limited Full time

    Are you a creative and detail-oriented individual looking for a new challenge? Do you have a passion for designing innovative customer journeys? We are seeking a skilled Customer Journey Architect to join our team at Hertility Health Limited.About the RoleIn this role, you will lead the creative direction of CRM assets across onboarding, nurture, retention,...


  • London, Greater London, United Kingdom Attensi Full time

    **Job Description:**We're seeking an experienced Learning Journey Architect to join our team. As a key member of our design team, you'll work closely with clients, project managers, and visual designers to create engaging experiences that drive user behaviour change.Key responsibilities include:Create and write compelling natural dialogue for characters in...


  • London, Greater London, United Kingdom MERJE Full time

    Journey Mapping ExpertiseWe are looking for someone with expertise in journey mapping and a strong understanding of customer behavior. You will work closely with cross-functional teams to identify opportunities for improvement and develop solutions that drive business results.This is an exciting opportunity to shape the future of customer experience and make...


  • London, Greater London, United Kingdom CHM Full time

    About Us:We are a charity committed to ensuring people living with MS are at the centre of everything we do. Our strategy is based on what people affected by MS have told us is important to them, providing a clear and determined focus.The Opportunity:We are seeking a skilled Service Journey Improvement Lead to join our team in London. As a key member of our...


  • London, Greater London, United Kingdom IAG Loyalty Full time

    Job SummaryWe are looking for a skilled Marketing Transformation Leader to join our team at IAG Loyalty. As a key member of our marketing department, you will be responsible for driving the implementation of our marketing strategy and leading a team of Transformation Managers.This is an exciting opportunity to make a significant impact on the business and...

  • Culinary Mastermind

    4 weeks ago


    London, Greater London, United Kingdom The Architect, Bath Full time

    About The Architect, BathWe are seeking an exceptional Sous Chef to join our team at The Architect in Bath. As a key member of our kitchen team, you will contribute to the creation of exceptional dining experiences.The role involves collaborating closely with our Head Chef, leading kitchen operations, and maintaining high standards of food quality,...


  • London, Greater London, United Kingdom Crown Commercial Service Full time

    Job DescriptionWe're looking for an exceptional Business Architect to drive transformation and innovation within our organisation.As a Business Architect, you will play a critical role in developing, maintaining, and optimising capabilities, value streams, and processes that align our business strategy with operational excellence.About the RoleYou will be...


  • London, Greater London, United Kingdom The Architect, Bath Full time

    We're seeking an experienced Chef de Partie to join our team at The Architect in Bath. As a key member of our kitchen team, you'll be responsible for preparing and cooking high-quality dishes to the highest standards.Key Responsibilities:Manage inventory and stock levelsLead the kitchen team and ensure seamless serviceDevelop and implement new recipes and...


  • London, Greater London, United Kingdom BDS (Northern) Limited Full time

    **Unlocking Seamless Customer Experiences**BDS (Northern) Limited is pioneering a transformative approach to customer service, and we need your expertise to take it to the next level. As a seasoned Customer Journey Strategist, you'll drive innovation in our Customer Experience and Operations department.Your focus will be on crafting user-centric experiences...

  • Lead Cook

    4 weeks ago


    London, Greater London, United Kingdom The Architect, Bath Full time

    We're looking for a highly skilled and motivated Chef de Partie to join our team at The Architect in Bath. As a senior member of our kitchen team, you'll be responsible for leading the preparation and cooking of high-quality dishes, as well as mentoring and supporting junior chefs.Key Requirements:2+ years' experience in a similar roleDegree in culinary arts...


  • London, Greater London, United Kingdom CV-Library Full time

    Company OverviewCV-Library is a leading job search platform that connects job seekers with top employers. Our mission is to help people find their dream job and advance their careers.Main ResponsibilitiesThe Customer Journey Designer will play a pivotal role in transforming the service we offer to our customers by designing and crafting intricate and...


  • London, Greater London, United Kingdom Moody's Investors Service Full time

    Lead Compliance Architect Position at Moody's Investors ServiceWe are seeking a talented Lead Compliance Architect to join our Compliance and Third-Party Risk Management team. As a critical member of our organization, you will design and implement cutting-edge solutions to combat illicit activities and enhance supply chain transparency.Architecture and...


  • London, Greater London, United Kingdom MERJE Full time

    About the RoleThe successful candidate will lead the design and delivery of servicing journeys for a leading consumer finance company. As a Customer Journey Owner, you will be responsible for creating engaging and user-friendly experiences that meet the needs of our customers.


  • London, Greater London, United Kingdom G4S Business Unit:US Youth Services Full time

    G4S Patient Transport Services Job DescriptionWe are seeking a highly skilled and motivated individual to join our team as a Non-Emergency Transport Liaison Specialist. In this role, you will be responsible for ensuring the effective and efficient operation of patient transport services, including coordinating journeys and managing staff.Duties and...


  • London, Greater London, United Kingdom Crown Commercial Service Full time £57,954 - £65,400

    Company OverviewThe Crown Commercial Service (CCS) is a leading government organization responsible for procurement and commercial services. As an Enterprise Architect, you will be part of the enterprise function that executes the strategic vision, innovation, and transformation shaping the future of CCS's technology landscape.Estimated Salary: £80,000 -...