Healthcare Journey Planner

2 weeks ago


London, Greater London, United Kingdom G4S Business Unit:US Youth Services Full time
G4S Patient Transport Services Job Description

We are seeking a highly skilled and motivated individual to join our team as a Non-Emergency Transport Liaison Specialist. In this role, you will be responsible for ensuring the effective and efficient operation of patient transport services, including coordinating journeys and managing staff.

Duties and Responsibilities:
  1. Coordinate patient journeys and manage staff to ensure efficient and safe operations.
  2. Provide timely communication links with the public and healthcare professionals, answering queries or complaints.
  3. Utilise control systems to record patient information, plan routes and manage resources.
  4. Pass journey details to vehicle crew staff and update computer systems.
  5. Liaise with other agencies via phone and email.
  6. Undertake duties according to service procedures and instructions to achieve performance standards.
  7. Participate in ongoing service quality reviews.
  8. Attend training sessions for personal development.
  9. Assist with special projects as required.
Key Requirements:
  • Excellent oral and written communication skills using telephones and emails regularly.
  • Able to work under pressure, handle multiple tasks effectively and meet deadlines.
  • Good general education and knowledge of Microsoft Office.
  • Route planning and scheduling expertise.


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