Senior Infrastructure Specialist

1 week ago


Huddersfield, Kirklees, United Kingdom Interface Recruitment UK Full time

We are seeking a highly skilled Senior Infrastructure Specialist to lead our infrastructure team in a 2nd to 3rd line technical support capacity. This role will provide a great opportunity for an experienced technical person to move into a management position and take on new challenges.

Key responsibilities include resolving complex technical issues, managing and implementing network devices and firewalls, and providing exceptional communication between the infrastructure team and end users.

  • Manage and track tickets using the Remedy ticket logging system.
  • Liaise and assist field engineers on client sites.
  • Provide regular feedback to users regarding the status of their tickets.
  • Collaborate with the team to improve processes and procedures.
  • Participate in or initiate new ideas, projects, and trials within the group.
  • Develop and implement new technical solutions to improve the infrastructure.

Requirements for this role include a strong technical background, excellent communication skills, and the ability to work effectively in a team environment. Ideal candidates will have experience in root cause fault analysis, problem management, and technical leadership.



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