IT Infrastructure Specialist
1 week ago
IT Infrastructure Specialist
About the Role:We are seeking an experienced IT Infrastructure Specialist to join our team at Interface Recruitment UK. As an integral part of our technology department, you will play a key role in supporting all technical services and resources within the charity and third-party services.
Key Responsibilities:Main Purpose of the Job:
The post holder supports all technical services and resources within the charity and third-party services.
- Help deliver the IT Roadmap in line with product development plan
- Deliver projects assigned by the Head of IT utilising all available resources to achieve objectives
- Be involved in and deliver system changes and platform upgrades
- Support management of key business projects to ensure they are delivered on-time, within budget and in line with the project requirements
- Undertake user acceptance testing to ensure business systems meet requirements, and can be adopted by the organisation
- Collaborate with internal teams to manage implementation, training options and support for all business critical platforms
- Participate in key working groups across the organisation as needed
- Provide and maintain documentation of platform services, architecture and operation
- Keep abreast of enhancements to new and existing technologies in the marketplace – key areas include LMS/VLE, CRM and CMS systems, payment gateway providers and e-learning authoring tools
- Maintain the IT Tracker to regularly monitor Business Controls including the performance of all platforms – taking into account backups routines, security patches, user permissions and restrictions and mailbox management
- Document, report and resolve IT Tracker warnings, errors, security issues in a timely manner with 3rd parties via the online Ticket System
- Manage IT Support Tickets ensuring requests are processed within agreed timescales
- Escalate all business control risks to the Head of IT / Senior Management Team
- Report and present department KPIs and systems performance at the monthly IT Technology Advisory Committee meeting
- Support the IT Technical Lead with the implementation and testing of the Corrective Actions Plan, Business Continuity Plan and Disaster Recovery process
- Complete server administration tasks, diagnostics and resolutions to ensure minimal business interruption
Essential:
- Experience of contributing to the strategic development of IT within a business environment
- Microsoft Systems
- Experience with SQL databases (Microsoft SQL and/or MySQL)
Desirable:
- Crystal Reporting
- Systems/Web Programming (PHP/SQL)
- Skilled in the use of sound project management principles
- Experience of web server management (Apache) and web applications
- Experience of mobile platform development
- Servicing webinars and online meetings
Estimated Salary: £60,000 - £80,000 per annum
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