IT Infrastructure Specialist

1 week ago


Huddersfield, Kirklees, United Kingdom Interface Recruitment UK Full time
Job Title:

IT Infrastructure Specialist

About the Role:

We are seeking an experienced IT Infrastructure Specialist to join our team at Interface Recruitment UK. As an integral part of our technology department, you will play a key role in supporting all technical services and resources within the charity and third-party services.

Key Responsibilities:

Main Purpose of the Job:

The post holder supports all technical services and resources within the charity and third-party services.

  • Help deliver the IT Roadmap in line with product development plan
  • Deliver projects assigned by the Head of IT utilising all available resources to achieve objectives
  • Be involved in and deliver system changes and platform upgrades
  • Support management of key business projects to ensure they are delivered on-time, within budget and in line with the project requirements
  • Undertake user acceptance testing to ensure business systems meet requirements, and can be adopted by the organisation
  • Collaborate with internal teams to manage implementation, training options and support for all business critical platforms
  • Participate in key working groups across the organisation as needed
  • Provide and maintain documentation of platform services, architecture and operation
  • Keep abreast of enhancements to new and existing technologies in the marketplace – key areas include LMS/VLE, CRM and CMS systems, payment gateway providers and e-learning authoring tools
  • Maintain the IT Tracker to regularly monitor Business Controls including the performance of all platforms – taking into account backups routines, security patches, user permissions and restrictions and mailbox management
  • Document, report and resolve IT Tracker warnings, errors, security issues in a timely manner with 3rd parties via the online Ticket System
  • Manage IT Support Tickets ensuring requests are processed within agreed timescales
  • Escalate all business control risks to the Head of IT / Senior Management Team
  • Report and present department KPIs and systems performance at the monthly IT Technology Advisory Committee meeting
  • Support the IT Technical Lead with the implementation and testing of the Corrective Actions Plan, Business Continuity Plan and Disaster Recovery process
  • Complete server administration tasks, diagnostics and resolutions to ensure minimal business interruption
Requirements:

Essential:

  • Experience of contributing to the strategic development of IT within a business environment
  • Microsoft Systems
  • Experience with SQL databases (Microsoft SQL and/or MySQL)

Desirable:

  • Crystal Reporting
  • Systems/Web Programming (PHP/SQL)
  • Skilled in the use of sound project management principles
  • Experience of web server management (Apache) and web applications
  • Experience of mobile platform development
  • Servicing webinars and online meetings

Estimated Salary: £60,000 - £80,000 per annum



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