IT Infrastructure Team Lead
1 month ago
We are seeking a seasoned technical expert to join our team as an IT Infrastructure Team Lead. This role offers an exceptional opportunity for a senior technical professional looking to transition into a management position.
A highly organised individual with a keen eye for detail and a methodical approach to problem-solving is required. Effective communication skills, enabling the ability to interact with colleagues and suppliers in a professional and confident manner, are essential. The successful candidate will have the capacity to prioritise tasks and meet strict deadlines while demonstrating a drive to continuously expand their knowledge and expertise.
Key Responsibilities:
- Lead and mentor the infrastructure team, ensuring seamless collaboration and efficient issue resolution.
- Manage and implement network devices, firewalls, and other critical infrastructure components.
- Provide exceptional support to diverse business customers, catering to varying levels of technical acumen.
- Mentor junior team members, fostering growth and development within the team.
- Effectively manage ticket distribution, escalation, and resolution, ensuring high customer satisfaction.
- Participate in training programs and adhere to industry-standard best practices (e.g., ITIL).
Requirements:
- Proven experience in second- or third-line support, preferably in desktop services or server support.
- Strong understanding of root cause fault analysis and problem management on Microsoft-based infrastructure.
- CCNA certification and proficiency in managing network devices and firewalls.
- MCSE or MCSA certification and experience with VMWARE ESXi 5.0, 5.1, and 6.0.
- Experience working with SQL, Cisco ASA Firewalls, and Avaya Switches.
The ideal candidate will possess excellent leadership, communication, and technical skills, along with the ability to adapt to changing priorities and technological advancements. A strong understanding of industry standards, certifications, and best practices is essential for success in this role.
Interface Recruitment UK offers competitive salaries based on location, skills, and experience. For this position, we estimate a salary range of £60,000 - £80,000 per annum, depending on the successful candidate's background and qualifications.
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