Family Support Services Coordinator

5 days ago

Liverpool, Liverpool, United Kingdom SOCIAL INTEREST GROUP Full time

ROLE OVERVIEW
We are seeking a visionary and dynamic leader to oversee the Family Support Services at SIG Safe Ground.

This pioneering initiative integrates creative interventions for incarcerated men, tailored family counseling, and essential support for families visiting their loved ones.

As the leader of this innovative service, you will collaborate with both internal and external teams to redefine family support within the criminal justice framework, aiming to foster a cultural transformation at HMP Altcourse and beyond.


SIG Safe Ground boasts three decades of expertise in delivering arts-based, therapeutically informed group work, with a commitment to enhancing the lives of those affected by the criminal justice system.

We are looking for a proactive individual who is dedicated to developing imaginative, family-centered approaches to effectively assist those in distress.

You will be part of a reflective and energetic team of facilitators, counselors, and family liaison professionals, dedicated to empowering individuals with experiences in the criminal justice system to cultivate practical skills for positive progression.

Working hours: 37.5 hours per week, Monday - Friday 8.30am-4.30pm, with flexibility during program delivery hours.

BENEFITS
  • 25 days of annual leave, increasing with tenure
  • Opportunities for Training and Development, including access to courses and career progression plans
  • Medicash benefits, including discounted gym memberships, routine eye care, dental treatments, and physiotherapy
  • Employee Assistance Programme offering counseling services
  • Regular Reflective Practice sessions with a therapist to support mental health and well-being
  • Life Assurance coverage
  • Cycle-to-work scheme
  • Annual Staff Recognition Awards
If you possess the passion, creativity, and determination to effect meaningful change in people's lives, challenge societal stigma, and contribute to safer communities, we would be eager to hear from you.

CANDIDATE PROFILE
You will demonstrate a profound enthusiasm for arts-based interventions, complemented by outstanding communication, organizational, and supportive abilities. Your methodology will focus on cultivating and sustaining relationships, acknowledging their vital role in personal growth.

You will utilize creative strategies, including group work, arts, and drama techniques, to motivate and facilitate positive behavioral shifts and new perspectives for individuals in custody and their families.


You are skilled in leading and inspiring teams, thriving in a fast-paced environment where your proactive and adaptable qualities are evident.

Your leadership will embody a commitment to delivering high-quality, person-centered support, grounded in a trauma-informed framework and a non-judgmental stance.


Training will be a fundamental aspect of this role, encompassing experiential program training and Security and Key Training through the Criminal Justice Service, ensuring you are fully prepared to meet the demands of the position.


KEY RESPONSIBILITIES
Management
  • Deliver exceptional support and line management to staff, providing guidance and assistance to empower the team.
  • Oversee the management and leadership of personnel throughout the entire employee lifecycle.
  • Foster a culture of learning, development, and evaluation.
  • Establish strong internal relationships across the organization and ensure effective communication.
Operational
  • Ensure the service operates in alignment with the standards of Safe Ground, Social Interest Group, and other relevant stakeholders.
  • Implement necessary measures to establish and deliver programs as part of the core curriculum within the designated prison service.
  • Assist the team in achieving performance targets and objectives.
  • Participate in and contribute to meetings related to the program, and organize meetings as necessary.
  • Coordinate with the team and participants to identify and maximize opportunities for program development in line with the organizational strategic plan.
  • Build and maintain strong relationships with internal and external partners.
  • Collaborate closely with the team to monitor, gather feedback, evaluate, and enhance programs for continuous improvement.
  • Administrative and other duties will vary as required.


Additional responsibilities may be assigned as needed, provided they align with the capabilities and level of the position.


KEY CRITERIA
Essential Qualifications:
  • Background in arts education, dramatherapy, or applied theatre and/or education
  • Experience in a prison or criminal justice environment, or in a similar role
  • Proficiency in IT, with the ability to learn new software and basic Microsoft applications
  • Understanding and/or experience with therapeutic group work techniques
  • Awareness and/or practical knowledge of the social and societal marginalization faced by individuals within the criminal justice system

Desirable Qualifications:
  • Experience in line management
  • Relevant professional qualification: NVQ/Diploma Level 2 in Health & Social Care/Community Justice/Arts/Dramatherapy or equivalent
  • Understanding and/or practical knowledge of the social and societal marginalization faced by individuals within the criminal justice system
Please refer to the attached job description for further details on the vacancy and our requirements/criteria.

WORKING WITH US
ABOUT SOCIAL INTEREST GROUP
At Social Interest Group (SIG), we believe that quality care and support can transform lives. Our core values of ambition, empowerment, transparency, and inclusivity guide our operations.

Our mission is to empower marginalized individuals by forging strong partnerships and creating innovative solutions that address gaps in service provision and support recovery, reablement, and resettlement.


SIG is a not-for-profit organization that provides high-quality support and care across various settings, including residential facilities, community support services, probation environments, and hospitals. We operate in multiple regions, believing in the impact of well-structured and managed services to create positive change.

For insights into our operational approach, please view our Theory of Change video, which illustrates how we assist individuals in achieving a brighter future.


Further information can be found on our website regarding our values and operational philosophy.Our Values

Ambition – Committed to achieving the best outcomes for our clients

Empowerment – Equipping staff and those we support with the necessary tools and information to reach their potential

Transparency – Open and accountable in our actions, welcoming scrutiny from stakeholders and service users

Inclusivity – Engaging with all stakeholders to ensure we make a meaningful impact

ADDITIONAL INFORMATION
Please note that this job advertisement may close early as applications are reviewed on an ongoing basis. We encourage you to submit your application promptly to ensure consideration during the initial stages.


For more information regarding our company policies, including Gender Pay, Equality and Diversity, Company Benefits, and our Candidate Privacy Policy, please visit our website.

We are an inclusive employer dedicated to Equality, Diversity, and Inclusion (EDI). We value and celebrate the diverse backgrounds, perspectives, and experiences of all our employees.

We actively encourage applications from individuals with lived experiences, such as those who have faced homelessness, substance abuse, or mental health challenges, and are eager to grow in a new role.

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