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Family Service Manager
2 months ago
We are seeking a highly skilled and experienced professional to lead our flagship Family Service at HMP Altcourse. As a Creative Leader for Family Support, you will be responsible for managing a team of staff and delivering high-quality support and care to families visiting their loved ones in custody.
Key Responsibilities- Provide high-quality support and line management to staff, offering guidance, support, and advice to the team.
- Responsible for the management and leadership of employees and the full employee lifecycle.
- Proactively embed a culture of learning, development, and evaluation.
- Build strong internal relationships across the business and ensure consistent communication.
- Support the service to operate and deliver to the standards of The Social Interest Group and other relevant stakeholders.
- Take all necessary measures to establish and deliver programs as the core curriculum at the designated prison service.
- Support the team to meet performance targets and objectives.
- Attend and contribute to meetings associated with the program, and convene meetings when required.
- Coordinate and liaise with the team and participants to seek and maximize opportunities for development and evolution of programs in accordance with organizational strategic plans.
- Develop and maintain strong relationships with internal and external persons and partners.
- Work closely within the team to monitor, gain feedback, evaluate, and develop the programs for continuous improvement.
- Background in arts education, dramatherapy, or applied theatre and/or education.
- Experience within a prison or other criminal justice setting, and/or within a similar role.
- IT proficiency, ability to learn new software programs, basic Microsoft experience.
- Understanding and/or experience working with therapeutic groupwork techniques.
- Understanding and/or practical knowledge of the social and societal marginalization that can be attached to people within the criminal justice setting.
- 25 days annual leave, increasing with the length of service.
- Training and Development, including access to courses, upskilling, and progression plans.
- Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments.
- Employee Assistance Programme, including counseling.
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
- Life Assurance Scheme.
- Cycle-to-work scheme.
- Annual Staff Awards.
The Social Interest Group believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalized by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement, and resettlement.
