Family Service Manager

4 weeks ago

Liverpool, Liverpool, United Kingdom The Social Interest Group Full time
About the Role

We are seeking an innovative and creative leader to manage our flagship Family Service at HMP Altcourse. This pioneering service brings together creative interventions for men in custody, bespoke family counselling, and daily practical support for families visiting a loved one. As the successful candidate, you will work alongside internal and external staff teams to reimagine what family support looks like within the criminal justice system, influencing a culture shift at HMP Altcourse and beyond.

Key Responsibilities
  • Provide high-quality support and line management to staff, offering guidance, support, and advice to the team.
  • Responsible for the management and leadership of employees and the full employee lifecycle.
  • Proactively embed a culture of learning, development, and evaluation.
  • Build strong internal relationships across the business and ensure consistent communication.
Operational Responsibilities
  • Support the service to operate and deliver to the standards of Safe Ground, Social Interest Group, and other relevant stakeholders.
  • Take all necessary measures to establish and deliver programmes as the core curriculum at the designated prison service.
  • Support the team to meet performance targets and objectives.
  • Attend and contribute to meetings associated with the programme and convene meetings when required.
  • Coordinate and liaise with the team and participants to seek and maximise opportunities for development and evolution of programmes in accordance with organisational strategic plans.
  • Develop and maintain strong relationships with internal and external persons and partners.
  • Work closely within the team to monitor, gain feedback, evaluate, and develop the programmes for continuous improvement.
About Us

The Social Interest Group believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. We empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement, and resettlement.

Our Values
  • Ambition: Eager to succeed and to accomplish as much as possible for our people.
  • Empowerment: Giving staff and the people we support the tools, training, and information they need to achieve their potential.
  • Transparency: Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff.
  • Inclusivity: Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right.
What We Offer
  • 25 days annual leave, increasing with the length of service.
  • Training and Development, including access to courses, upskilling, and progression plans.
  • Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments.
  • Employee Assistance Programme, including counselling.
  • Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
  • Life Assurance Scheme.
  • Cycle-to-work scheme.
  • Annual Staff Awards.

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