Call Center Liaison

1 day ago


Manchester, United Kingdom CV-Library Full time

We are seeking a highly skilled and experienced Switchboard Operator to join our team at Wigan Hospital.

About the Position:

This role involves operating the hospital switchboard, prioritizing and directing calls to the right departments or individuals, and providing exceptional customer service.

Key Accountabilities:
  1. Operate the hospital switchboard, ensuring effective communication between departments.
  2. Deliver outstanding customer service, addressing patient, staff, and external caller queries.
  3. Maintain precise call records, adhering to hospital protocols and procedures.
Essential Requirements:
  1. Proven experience as a switchboard operator is crucial for this role.
  2. Superb communication skills, with the ability to interact effectively with people from diverse backgrounds.
  3. Able to work efficiently under pressure, handling multiple tasks concurrently.
  4. Flexibility to work a variety of shifts, including weekends.
What's on Offer:
  • A competitive hourly rate of £11.44.
  • The opportunity to make a significant contribution in a critical healthcare role.
  • A collaborative team environment in a respected hospital.


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