Administrative Support Specialist

4 weeks ago


Bournemouth, Bournemouth, United Kingdom Triumph Consultants Ltd Full time
Job Title: Administrative Support Specialist

About the Role:
Triumph Consultants Ltd is seeking an experienced Administrative Support Specialist to join our team. As a key member of our team, you will provide comprehensive administrative support to individuals and teams, enabling them to maximize their delivery and assist the Council in achieving its purpose and objectives.

Key Responsibilities:
  • Respond to customer enquiries and requests in a professional and empathetic manner, following the Council's policies and procedures.
  • Record and update customer information and interactions using the appropriate systems and databases, ensuring data accuracy and confidentiality, adhering to General Data Protection Regulations (GDPR).
  • Achieve high accuracy in data input onto all aspects of work such as spreadsheets and bespoke databases.
  • Collect, collate, analyse, and disseminate statistical data relevant to the service unit, ensuring that data area records are meticulously maintained and kept up to date.
  • Treat customer information as confidential, adhering to the GDPR and relevant procedures.
  • Organise multi-agency meetings which can be complex. Capture accurately decisions and summarise key information effectively during meetings.
  • Maintain a high level of knowledge of processes and procedures in own area of work.
  • Procure goods, services and supplies as directed by the Budget Holders, accurately utilising the financial management system or purchasing card whilst adhering to the Council's financial regulations and guidelines.
  • Work collaboratively with other team members and departments to ensure a seamless and consistent customer service experience.
Requirements:
  • 2 A Levels, NVQ 2/3 in Business Administration (or equivalent experience)
Skills and Abilities:
  • Communication and interpersonal skills, both verbal and written, with the ability to adapt to different customer needs and situations.
  • Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
  • Ability to communicate with a range of internal and external stakeholders to resolve and escalate complex issues in a professional manner.


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