Customer Support Specialist

6 days ago


Bournemouth, Bournemouth, United Kingdom 4Com Plc Full time

At 4Com Plc, we are seeking a skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional telephone support to our customers, ensuring their systems are maintained and they are satisfied with our service.

Key Responsibilities:

  • Provide 1st line telephone support to customers, resolving issues in a timely and professional manner.
  • Obtain referrals from satisfied customers and pass to the upgrades team.
  • Report 3rd party faults and pass to the relevant department where necessary.
  • Support the technical team in additional areas where required.
  • Carry out general administration duties such as logging calls, database administration, etc.

Requirements:

  • An excellent and confident telephone manner.
  • Prior exposure to telecoms/IT (preferred but not essential).
  • Able to thrive in a fast-paced environment.
  • Strong organisational skills and enthusiasm for all duties.
  • Working knowledge of Microsoft packages.
  • Previous experience in an inbound call centre or customer service is preferred, although full training will be given.

Please note that this role is office-based in Bournemouth.


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