Customer Support Specialist
4 weeks ago
At 4Com Plc, we are seeking a skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional telephone support to our customers, ensuring their systems are maintained and they are satisfied with our service.
Key Responsibilities:
- Provide 1st line telephone support to customers, resolving issues in a timely and professional manner.
- Obtain referrals from satisfied customers and pass to the upgrades team.
- Report 3rd party faults and pass to the relevant department where necessary.
- Support the technical team in additional areas where required.
- Carry out general administration duties such as logging calls, database administration, etc.
Requirements:
- An excellent and confident telephone manner.
- Prior exposure to telecoms/IT (preferred but not essential).
- Able to thrive in a fast-paced environment.
- Strong organisational skills and enthusiasm for all duties.
- Working knowledge of Microsoft packages.
- Previous experience in an inbound call centre or customer service is preferred, although full training will be given.
Please note that this role is office-based in Bournemouth.
-
Technical Support Specialist
3 days ago
Bournemouth, Bournemouth, United Kingdom Lucid Support Services Ltd Full timeJob Title: Technical Support SpecialistAbout the Role:We are seeking an experienced Technical Support Specialist to join our team at Lucid Support Services Ltd in Bournemouth. As a key member of our IT support team, you will be responsible for providing effective technical support to clients both onsite and remotely.About the Job:Provide high-quality...
-
Customer Support Specialist
4 weeks ago
Bournemouth, Bournemouth, United Kingdom 4Com Plc Full timeAt 4Com Plc, we are seeking a skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional telephone support to our customers, ensuring their systems are maintained and they are satisfied with our service.Key responsibilities will include:Providing 1st line telephone support to...
-
Customer Support Specialist
1 month ago
Bournemouth, Bournemouth, United Kingdom Sharp Business Systems France Full timeWe are seeking a skilled Customer Support Specialist to join our team at Sharp Business Systems. As a key member of our field service team, you will be responsible for delivering exceptional service to our customers by installing, maintaining, and repairing a range of multi-function photocopier devices and software.Key ResponsibilitiesDeliver and install...
-
UK Customer Support Specialist
4 weeks ago
Bournemouth, Bournemouth, United Kingdom beBee Professionals Full time £22,000 - £28,000UK Customer Support Specialist sought by beBee Professionals to provide top-notch customer service and support.Key Responsibilities:Handle customer inquiries and resolve issues efficiently.Provide accurate product information and support.Process customer orders and manage account details.Keep records of customer interactions and follow-up tasks.Collaborate...
-
Healthcare Support Specialist
17 hours ago
Bournemouth, Bournemouth, United Kingdom MediGlobal Locum Specialist Ltd Full timeAbout the RoleWe are seeking a skilled and compassionate Healthcare Support Specialist to join our dedicated team at MediGlobal Locum Specialist Ltd. This is an excellent opportunity for individuals who wish to make a positive impact in the lives of patients.Job SummaryThe successful candidate will provide exceptional care and support to patients, working...
-
Customer Service Support Specialist
2 weeks ago
Bournemouth, Bournemouth, United Kingdom learndirect Full timeEmpowering Learners through Exceptional Customer ServiceAbout the RoleWe are seeking a highly skilled and dedicated Customer Service Support Specialist to join our team at learndirect. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences to our learners.Key ResponsibilitiesProvide first-line...
-
Customer Success Professional
2 days ago
Bournemouth, Bournemouth, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeJob Title: Customer Success ManagerABR Talent is a specialist recruitment partner for start-up and scale-up SaaS businesses. We're currently supporting companies in the marketing technology sector with 'growth engine' roles such as Customer Success, Sales, Account Management and Support.We're looking for a talented Customer Success Manager to join our team....
-
Frontline Support Specialist
4 weeks ago
Bournemouth, Bournemouth, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a Frontline Support Specialist to provide exceptional service and support to our customers. The ideal candidate will be a team player with excellent communication skills and a passion for delivering results.Key Responsibilities:Engage with customers to understand their needs and provide solutions.Collaborate with the operational team to meet...
-
Senior IT Infrastructure Specialist
6 days ago
Bournemouth, Bournemouth, United Kingdom Lucid Support Services Ltd Full timeWe are seeking a skilled Senior IT Infrastructure Specialist to join our team at Lucid Support Services Ltd.Job DescriptionAs a Bournemouth based Microsoft 365 Support Engineer, you will provide effective IT support to all clients both onsite and remotely.You will be responsible for troubleshooting system and network problems, diagnosing and solving hardware...
-
Technical Support Specialist
3 weeks ago
Bournemouth, Bournemouth, United Kingdom 4Com Plc Full timeTechnical Support Specialist at 4Com PlcWe are seeking an enthusiastic and motivated individual to join our Customer Support team. As a Technical Support Specialist, you will be responsible for providing telephone support to our customers to maintain their systems.Responsibilities:Provide 1st line telephone support to customers.Support the technical team in...
-
Technical Support Specialist
4 weeks ago
Bournemouth, Bournemouth, United Kingdom 4Com Plc Full timeOur Technical Support team at 4Com is a dynamic and enthusiastic group, and we are looking for like-minded individuals who thrive in a fast-paced environment. We pride ourselves on providing fantastic training and ongoing support to help you succeed in your role.As a Technical Support Specialist, you will be responsible for providing technical telephone...
-
Customer Experience Specialist
2 weeks ago
Bournemouth, Bournemouth, United Kingdom VetSuccess Full timeAbout Us:VetSuccess is a leading veterinary care company that helps clients manage pet healthcare plans.The Role:We are looking for a skilled Customer Experience Specialist to join our retention team. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring our clients receive the best possible support.Key...
-
Customer Experience Specialist
16 hours ago
Bournemouth, Bournemouth, United Kingdom DFS Furniture PLC Full timeIf you're passionate about home furnishings and dedicated to delivering exceptional customer experiences, we'd love to hear from you! As a Customer Experience Specialist at DFS Furniture PLC, you'll play a vital role in helping customers find their dream home.Customer relationships: Build strong relationships with customers, understanding their needs and...
-
Automotive Refurbishment Specialist
18 hours ago
Bournemouth, Bournemouth, United Kingdom First Hand Support Full timeFirst Hand Support is seeking a skilled Automotive Refurbishment Specialist to join our team in the Bournemouth region. As a Freelance specialist, you will play a vital role in supporting clients with VI and HI needs in university settings. We require a relevant qualification, such as DSA requirements, and an annual DBS check. Your expertise in practical...
-
Technical Customer Support Specialist
3 weeks ago
Bournemouth, Bournemouth, United Kingdom ESET Full timeESET Technical Support Agent Job DescriptionJob Summary:ESET Technical Support Agents provide technical product support to all ESET customers, partners, resellers, and internal personnel.Key Responsibilities and Duties:Answer and address all incoming support calls from customers, both internal and external.Address incoming web chats, emails, and voicemails...
-
Technical Support Specialist
4 weeks ago
Bournemouth, Bournemouth, United Kingdom 4Com Plc Full timeOur Technical Support team at 4Com are a motivated and enthusiastic bunch, and we are looking for like-minded individuals who thrive in a fast-paced environment. We excel in everything we do and pride ourselves on fantastic training and ongoing support to provide you with the tools you need to succeed.As a Technical Support Specialist, you will be...
-
Technical Support Specialist
2 weeks ago
Bournemouth, Bournemouth, United Kingdom Rise Technical Recruitment Full timeGrow Your Career with Our Trainee Field Service Engineer RoleJob Summary: We are seeking an ambitious Trainee Field Service Engineer to join our team at Rise Technical Recruitment. As a key member of our team, you will be responsible for installing, maintaining, and servicing a variety of specialist IT and Electromechanical products in the Finance, Gaming,...
-
Customer Onboarding Specialist
1 month ago
Bournemouth, Bournemouth, United Kingdom Remark Able Full timeJob OverviewAre you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same?We're seeking a skilled Customer Onboarding Specialist to join our team at Remark Able. As a key member of our customer success team, you'll be responsible for ensuring a seamless onboarding experience for...
-
Customer Experience Specialist
3 weeks ago
Bournemouth, Bournemouth, United Kingdom carwow Full timeCustomer Experience SpecialistAt Carwow, we're on a mission to revolutionize the way people buy and sell cars. As a Customer Experience Specialist, you'll play a vital role in delivering exceptional support to our customers. Your primary responsibility will be to engage with buyers and sellers through live chat, ensuring a seamless transaction experience....
-
Unique Orthodontic Services Specialist
7 days ago
Bournemouth, Bournemouth, United Kingdom Specialist Orthodontic Practice Full timeThis specialist orthodontic services role offers a unique opportunity to deliver high-quality patient care under the supervision of an experienced specialist orthodontist in a dynamic and supportive environment.Key ResponsibilitiesDelivering exceptional patient care through collaboration with the orthodontic team, ensuring accurate records and contributing...