Senior IT Infrastructure Specialist

2 days ago


Bournemouth, Bournemouth, United Kingdom Lucid Support Services Ltd Full time

We are seeking a skilled Senior IT Infrastructure Specialist to join our team at Lucid Support Services Ltd.

Job Description

As a Bournemouth based Microsoft 365 Support Engineer, you will provide effective IT support to all clients both onsite and remotely.

You will be responsible for troubleshooting system and network problems, diagnosing and solving hardware or software faults.

  • Supporting and maintaining Microsoft 365 (Including Azure AD and Intune)
  • Monitoring and maintaining computer systems and networks.
  • Liaising with clients and third parties to help with system set ups and resolve issues
  • Installing and configuring client laptops, desktops and servers.
  • Ensuring customer documentation and process guides are regularly updated as required.
  • Supporting the roll-out of new applications and operating systems.
  • Ensuring that appropriate customer communication and ongoing updates are provided for the lifespan of any issue or request.
  • Working continuously on a task until completion (or referring to third parties or senior team if appropriate).
  • Ensuring that support tickets are raised and categorised correctly.
  • Rapidly establishing a good working relationship with clients and colleagues.
  • Gaining a good understanding within our PSA, RMM system and internal processes quickly.
  • Undertaking small to medium sized IT projects as instructed by the Service Desk Team Leader.


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