IT Support Specialist
2 weeks ago
Job Opportunity: 2nd Line Support Engineer
**About the Role**
We are seeking an experienced 2nd Line Support Analyst to join our team at Intec Select. As a key member of our consultancy, you will provide technical support to end users, maintain and oversee installation, configuration, maintenance, and troubleshooting of end-user Workstation hardware, software, and peripheral devices.
**Key Responsibilities**
* Provide technical support to end users, ensuring timely resolution in accordance with agreed SLAs
* Maintain and oversee installation, configuration, maintenance, and troubleshooting of end-user Workstation hardware, software, and peripheral devices
* Manage calls logged at the Support Desk, escalating issues as necessary
* Collaborate with first-line support teams to resolve complex technical issues
**Technical Requirements**
* Microsoft Exchange
* Cloud platforms (Azure, AWS, or Google Cloud)
* SCCM
* Office 365
* Windows Servers (full range)
* Server Virtualisation (Hyper-V/VMWare)
* Local Area Networking
**What We Offer**
* Competitive salary range: £38,000 - £55,000
* Excellent benefits package
**Join Our Team**
If you are a motivated and experienced technical professional looking for a new challenge, please submit your application.
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