Community Engagement Officer
19 hours ago
We are seeking a dedicated and customer-focused Resident Liaison Officer to join our team at Gap Construction Careers. As a key member of our team, you will be responsible for ensuring that residents in Camden, London receive excellent service and support during the supply and installation of fire doors and related works.
About the Role
- Act as the main point of contact for residents, providing updates, advice, and assistance throughout the project.
- Manage resident consultation processes, including distributing information packs and handling queries.
- Arrange and conduct pre-condition surveys, ensuring residents are informed about design options and measurements.
- Maintain accurate records, including property trackers, access logs, and resident communications.
- Identify and provide support for vulnerable residents, liaising with social services and external agencies when necessary.
- Proactively address complaints and ensure resident satisfaction through surveys and follow-ups.
Requirements and Qualifications
- Proven experience as a Resident Liaison Officer, ideally within housing, construction, or property management.
- Strong communication and interpersonal skills, with the ability to build trust and rapport with residents.
- Excellent organizational and problem-solving skills, with the ability to work under pressure.
Benefits
- A competitive salary range of £28,000-£32,000 per annum, depending on experience.
- A comprehensive benefits package, including pension scheme and annual leave entitlement.
How to Apply
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