Community Engagement Officer

15 hours ago

London, Greater London, United Kingdom MMP Consultancy Full time

Job Opportunity at MMP Consultancy

We are seeking a highly skilled Resident Liaison Officer to join our team in London and the Home Counties. The successful candidate will deliver exceptional customer service, engage with the community, and promote trust and confidence.

Annual Salary Estimate

The estimated annual salary for this position is £35,000-£45,000, based on qualifications and experience.

Role Duties

Your key responsibilities will include:

Main Tasks:

  1. Responding promptly and professionally to resident concerns, complaints, and enquiries.
  2. Tracking and reporting complaints to identify patterns and suggest improvements.
  3. Conducting home visits to discuss issues, provide updates, and ensure resident satisfaction.
  4. Authorising compensation or goodwill gestures as required.
  5. Organising community events, resident surgeries, and other engagement activities.
  6. Collaborating with the performance team to support vulnerable residents.
  7. Preparing and presenting reports, surveys, and feedback to internal teams and clients.
  8. Supporting sustainability initiatives and adhering to health and safety guidelines.

Requirements and Qualifications

  • Proven experience in customer engagement and satisfaction improvement.
  • Strong understanding of customer care, particularly concerning vulnerable populations.
  • Excellent interpersonal and communication skills, with the ability to impact and resolve issues effectively.
  • Proficiency in Microsoft Office Suite.
  • A proactive approach with the capacity to manage tasks independently and collaboratively.
  • A valid UK driving license and access to a smartphone (Android or iOS).
  • Experience working with local authorities or housing associations.
  • Understanding of reactive maintenance services.
  • Familiarity with complaint handling procedures.

Employee Benefits

  • Holiday Entitlement: 22 days per year, increasing with service (up to an extra 5 days).
  • Long Service Awards: Recognition for significant milestones and continuous service.
  • Perkbox Benefits: Access to a diverse selection of perks, including complimentary beverages, movie tickets, and travel discounts.
  • Volunteer Days: One paid day per year to support a chosen cause.

  • Community Engagement Officer

    2 weeks ago

    London, Greater London, United Kingdom Somerset Activity and Sports Partnership Full time

    Job Title: Community Engagement OfficerThe Dorset & Wiltshire Archery Association is seeking a highly motivated and enthusiastic individual to join our team as a Community Engagement Officer. This role will play a critical part in promoting our services, engaging with local communities, and supporting our volunteers.About the Role:This is an exciting...

  • Community Engagement Officer

    21 hours ago

    London, Greater London, United Kingdom NATIONAL TRUST Full time

    Key ResponsibilitiesThe successful Community Engagement Officer will be focused on creating innovative and engaging experiences for our visitors. This includes planning and organising a programme of events and exhibitions, linking these events to the places themselves to make them relevant and appealing to people. Additionally, you will be responsible for...

  • Community Engagement Officer

    3 days ago

    London, Greater London, United Kingdom Tithe Farm Full time

    Community Engagement Officer - Tithe FarmWe are seeking a Community Engagement Officer to develop and maintain relationships with local community groups and organisations, and to design and deliver engaging activities and programmes for our elderly residents.About the RoleThe successful candidate will be responsible for promoting the physical and mental...

  • Community Engagement Officer

    3 weeks ago

    London, Greater London, United Kingdom Webrecruit Full time

    About the RoleWe are looking for a Community Engagement Officer to join our team in South East Wales. In this role, you will have the opportunity to develop and deliver projects that engage diverse communities in local heritage.Job Description:Deliver projects on the ground, building relationships with local partners and managing campaign activities and...

  • Community Engagement Worker

    3 days ago

    London, Greater London, United Kingdom Polaris Community Full time

    Job Description: Outreach Support WorkerPolaris Community is seeking a highly motivated and compassionate individual to fill the role of Outreach Support Worker.As an Outreach Support Worker, you will play a vital role in delivering personalized support services to young people, promoting their independence and well-being.Main Responsibilities:Provide daily...

  • Community Engagement Officer

    3 days ago

    London, Greater London, United Kingdom Richmond and Wandsworth Council Full time

    About UsRichmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.We are seeking a highly motivated Community Engagement Officer to join our team. The successful candidate will be responsible for co-ordinating and...

  • Community Engagement Officer

    4 days ago

    London, Greater London, United Kingdom IRIS Recruitment Full time

    Role Summary:We are seeking a Community Engagement Officer to join our team in Sutton, Greater London. As a key member of our Planned and Major Works Team, you will play a vital role in creating tenant profiles and ensuring timely completion of works.Key Responsibilities:Create tenant profiles by utilizing data from the Housing Management system and...

  • Strategic Communications and Engagement Officer

    4 weeks ago

    London, Greater London, United Kingdom Islington Council Full time

    Job Overview:Islington Council is seeking a highly skilled and experienced Strategic Communications and Engagement Officer to join their team. The successful candidate will play a key role in developing and implementing a marketing and communications strategy that promotes the Family Hubs Programme and engages with parents, carers, and local communities.Main...

  • Community Arts Engagement Officer

    22 hours ago

    London, Greater London, United Kingdom Creative Support Ltd Full time

    About the Role:As a Community Arts Engagement Officer, you will play a key role in promoting arts engagement within our community. You will be responsible for leading art sessions, developing new programs, and collaborating with our team to ensure the success of our initiatives.Your creativity, leadership skills, and ability to engage with diverse groups...

  • Community Fostering Engagement Officer

    3 days ago

    London, Greater London, United Kingdom TACT (The Adolescent & Childrens Trust) Full time

    TACT (The Adolescent & Children's Trust) is a leading charity dedicated to improving the lives of vulnerable young people. We are seeking an experienced Community Fostering Engagement Officer to join our team and help us achieve our mission.About the RoleAs a Community Fostering Engagement Officer, you will be responsible for building relationships with...

  • Community Engagement Officer

    3 days ago

    London, Greater London, United Kingdom Cycling Projects Full time

    Community Engagement Officer - Cycling ProgrammesCycling Projects is looking for a highly motivated Community Engagement Officer to help develop and deliver cycling programmes in Greater Manchester and Yorkshire. As a key member of our team, you will play a crucial role in building relationships with local communities, promoting inclusive cycling...

  • Community Engagement Officer

    3 days ago

    London, Greater London, United Kingdom LONDON FILM SCHOOL Full time

    Role Overview:We are looking for an experienced Community Engagement Officer to join our team at the London Film School. As a key member of our outreach team, you will be responsible for developing and implementing our outreach strategy, which aims to provide opportunities for young people in local communities to develop filmmaking, life and communication...

  • Community Engagement Officer Role

    6 days ago

    London, Greater London, United Kingdom Twin Group Full time

    Job SummaryThis Community Engagement Officer role at Twin Group is a fantastic opportunity to make a real difference in the lives of people across London.About UsTwin Group is an award-winning provider of education, travel, work experience, accommodation, and employment services. Our company mission is to empower individuals and communities through education...

  • Community Engagement Officer

    3 weeks ago

    London, Greater London, United Kingdom Royal Hospital for Neuro-disability Full time

    Royal Hospital for Neuro-disability is seeking a highly motivated Charity Fundraising Coordinator to join their team in Putney, Southwest London. This exciting opportunity offers a salary of £32,000 per annum and provides a chance to make a real difference in the lives of people with neurological disabilities.In this role, you'll be responsible for...

  • Support Officer for Community Engagement

    3 days ago

    London, Greater London, United Kingdom ENGINEERINGUK Full time

    About the RoleWe are seeking an experienced professional to join our team as a Support Officer for Community Engagement. The post holder will work with colleagues across the wider EngineeringUK organisation and with external stakeholders to support the delivery of the Mayor of London's work to reduce inequalities.This is an exciting opportunity to contribute...

  • Neighbourhood Community Engagement Officer

    4 days ago

    London, Greater London, United Kingdom Reed Property & Construction Full time

    Job Overview:In this role, you will be instrumental in making our neighbourhoods desirable places to live. As a Neighbourhood Officer for Reed Property & Construction, you will understand local needs and collaborate with teams, resident groups, and external partners to ensure our estates are clean, safe, and well-maintained.About the Role:This position...

  • Community Engagement Specialist

    13 hours ago

    London, Greater London, United Kingdom CV-Library Full time

    Job Title: Community Engagement SpecialistA passionate individual is required to lead a transformative journey with our client, a public sector organisation. This mission involves placing local people at the heart of all activities. The role demands a dynamic Senior Insight and Engagement Project Officer who can manage market research agencies responsible...

  • Community Engagement Officer

    13 hours ago

    London, Greater London, United Kingdom Gap Construction Careers Full time

    Join Our TeamWe are seeking a dedicated and customer-focused Resident Liaison Officer to join our team at Gap Construction Careers. As a key member of our team, you will be responsible for ensuring that residents in Camden, London receive excellent service and support during the supply and installation of fire doors and related works.About the RoleAct as the...

  • Community Engagement Officer

    15 hours ago

    London, Greater London, United Kingdom CV-Library Full time

    We are looking for a highly motivated and experienced individual to join our team as a Neighbourhood Support Specialist. In this role, you will be the 'face of Peabody' and will play a crucial role in supporting the practical needs and wellbeing of residents and ensuring community safety.As a roaming Neighbourhood Manager, you will be responsible for...

  • Community Engagement Specialist

    21 hours ago

    London, Greater London, United Kingdom Landmark Faith Recruiting Solutions Ltd Full time

    Company Overview: Landmark Faith Recruiting Solutions Ltd is a reputable charity organization committed to making a positive impact in the Greater London and environs community.About the Role: We are seeking an experienced Community Engagement Officer to join our team. This is an exciting opportunity for someone to develop and nurture relationships, grow the...