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Sales Support Specialist
2 months ago
We are seeking a highly skilled Sales Support Specialist to join our team at ePac Flexible Packaging France. As a Sales Support Specialist, you will be responsible for providing exceptional customer service, managing customer orders, and ensuring timely delivery of products.
Key Responsibilities- Assist in estimating for customers
- Create and approve job tickets for the shop floor
- Communicate with customers on updates for projected timelines for projects
- Manage trouble-shooting of emergency orders for customers
- Participate in meetings with production staff and front office staff
- Enter Customer Orders in ERP system (Microsoft PrintVis)
- Raise Customer Prepayment Invoices from the order in ERP system
- Utilise Salesforce to manage communications with sales team, customers and management
- Follow up on all customer transactions in a timely manner
- Insure CAR's are created by quality department and communicated to customer
- Provide timely and accurate information to incoming customer order status and product knowledge requests.
- Process customer orders/changes/returns according to established department policies and procedures.
- Work closely with the credit department to resolve disputed credit items.
- Provide timely feedback to internal team members regarding service failures or customer concerns.
- Partner with the sales team to meet and exceed customer's service expectations.
- Proven experience within a customer service-related field
- Experience working in a manufacturing environment
- Computer data-entry experience
ePac Flexible Packaging France is a leading provider of digitally printed flexible packaging solutions. We offer our customers fast and easy access to custom flexible packaging, with a mission to help small brands obtain big brand presence. We are technology driven and solution centred.
Our core values are;
- Provide exceptional customer service
- Help our customers grow
- Support the communities and local businesses we serve
- Develop sustainable solutions
Find out more about us at our website.", "lang_code": "en-US"}
