Sales Support Specialist

2 months ago

Sheffield, Sheffield, United Kingdom ePac Flexible Packaging France Full time
About ePac Flexible Packaging France

ePac Flexible Packaging France is a leading provider of digitally printed flexible packaging solutions. Our mission is to help small brands achieve big brand presence through fast and easy access to custom flexible packaging.

Job Summary

We are seeking a highly skilled Sales Support Specialist to join our team. The successful candidate will be responsible for managing customer jobs from order approval to finished product, including all front office and production aspects. This role requires excellent customer service skills, in-depth knowledge of company products and programs, and effective communication with team members.

Key Responsibilities
  • Assist in estimating for customers
  • Create and approve job tickets for the shop floor
  • Assist plant manager with any emergency problems
  • Communicate with customers on updates for projected timelines for projects
  • Manage trouble-shooting of emergency orders for customers
  • Participate in meetings with production staff and front office staff
  • Enter Customer Orders in ERP system (Microsoft PrintVis)
  • Raise Customer Prepayment Invoices from the order in ERP system
  • Utilize Salesforce to manage communications with sales team, customers and management
  • Follow up on all customer transactions in a timely manner
  • Ensure CAR's are created by quality department and communicated to customer
  • Provide timely and accurate information to incoming customer order status and product knowledge requests
  • Process customer orders/changes/returns according to established department policies and procedures
  • Work closely with the credit department to resolve disputed credit items
  • Provide timely feedback to internal team members regarding service failures or customer concerns
  • Partner with the sales team to meet and exceed customer's service expectations
Requirements
  • Flexible packaging knowledge is preferred but not a must
  • Knowledge of film substrates used in the industry is preferred but not a must
  • Excellent customer service skills via phone, email and in person
  • Pre-press and pre-press workflow knowledge a plus
  • Knowledge of estimates and customer expectation a plus
  • Excellent time management skills
  • Basic IT structure knowledge
  • Knowledge of a web to print order system a plus
  • Must be deadline driven and have a sense of urgency
  • Must be adaptable and flexible
  • Must have a great customer focus and be action oriented
  • Should have experience in Word, Excel and Google Suites
Experience and Education
  • Proven experience within a customer service-related field
  • Experience working in a manufacturing environment
  • Computer data-entry experience

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