Sales Support Specialist

1 day ago

Sheffield, Sheffield, United Kingdom ePac Flexible Packaging France Full time
About the Role

We are seeking a highly skilled Sales Support Specialist to join our team at ePac Flexible Packaging France. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, managing customer orders, and ensuring timely delivery of our flexible packaging solutions.

Key Responsibilities
  • Assist in estimating for customers and creating job tickets for the shop floor
  • Communicate with customers on updates for projected timelines for projects
  • Manage trouble-shooting of emergency orders for customers
  • Participate in meetings with production staff and front office staff
  • Enter Customer Orders in ERP system (Microsoft PrintVis)
  • Raise Customer Prepayment Invoices from the order in ERP system
  • Utilise Salesforce to manage communications with sales team, customers and management
  • Follow up on all customer transactions in a timely manner
  • Insure CAR's are created by quality department and communicated to customer
  • Provide timely and accurate information to incoming customer order status and product knowledge requests.
Requirements
  • Proven experience within a customer service-related field
  • Experience working in a manufacturing environment
  • Computer data-entry experience
  • Excellent customer service via phone, email and in person
  • Pre-press and pre-press workflow knowledge a plus
  • Knowledge of estimates and customer expectation a plus
  • Excellent time management skills
  • Basic IT structure knowledge
  • Knowledge of a web to print order system a plus
About ePac Flexible Packaging France

ePac Flexible Packaging France is a leading provider of digitally printed flexible packaging solutions. We offer our customers fast and easy access to custom flexible packaging, with a mission to help small brands obtain big brand presence. We are technology driven and solution centred, with a strong focus on customer service and satisfaction.

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