German Speaking Customer Service Representative
5 days ago
We are seeking a highly skilled German Speaking Customer Service Representative to join our team. The successful candidate will possess excellent customer service skills and native-level fluency in German.
Key Responsibilities:
- Order Processing: Manage and process customer orders efficiently.
- Logistics & Tracking: Provide accurate updates on order status and shipping.
- Customer Support: Answer phone calls and handle email enquiries in German.
- Problem Resolution: Investigate and resolve customer issues promptly.
- Stock Queries: Respond to customer inquiries about product availability and stock.
What We're Looking For:
- Native-level fluency in German (both spoken and written)
- Excellent customer service skills with a focus on delivering positive outcomes
- Great communication skills and the ability to handle queries with a professional, friendly approach
- Attention to detail and a proactive, can-do attitude
Salary and Benefits:
- Competitive salary of £27,500 - £30,000 per annum
- 7.5% annual bonus
- 25 days holiday with the option to buy or sell additional days
- 50% discount on products
- Private medical insurance and health cashback plan
- Gym membership discounts
- Dental insurance
- Life insurance and Group Income Protection
- Season ticket loans for public transport
- Car breakdown cover
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