German Speaking IT Support Professional

2 weeks ago


London, Greater London, United Kingdom The Language Business Full time

Job Description:

Seeking a highly skilled German Speaking Technical Support Specialist to join our team at The Language Business. In this exciting role, you will be responsible for providing top-notch technical support to our German-speaking customers through various communication channels.

Key Responsibilities:

  • Respond to technical requests in a timely and professional manner.
  • Manage technical support CRM requests to ensure a 24-hour response time.
  • Stay up-to-date with product knowledge and competitor information.
  • Develop and maintain customer records and correspondence.
  • Handle customer complaints with a focus on satisfaction and prevention.

Requirements:

  • Fluent in German and English.
  • Experience in IT support, helpdesk, or customer service.
  • Knowledge of computer networks and PC architecture.
  • Familiarity with Apple Mac and Linux OS or Microsoft operating systems and hardware.

What We Offer:

  • A competitive salary range of £27,500 - £29,000.
  • A bonus up to 10% of base salary.
  • A comprehensive benefits package, including 24 days holiday, 8 Bank Holidays, pension, and more.


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