German Speaking IT Support Professional
2 weeks ago
Job Description:
Seeking a highly skilled German Speaking Technical Support Specialist to join our team at The Language Business. In this exciting role, you will be responsible for providing top-notch technical support to our German-speaking customers through various communication channels.
Key Responsibilities:
- Respond to technical requests in a timely and professional manner.
- Manage technical support CRM requests to ensure a 24-hour response time.
- Stay up-to-date with product knowledge and competitor information.
- Develop and maintain customer records and correspondence.
- Handle customer complaints with a focus on satisfaction and prevention.
Requirements:
- Fluent in German and English.
- Experience in IT support, helpdesk, or customer service.
- Knowledge of computer networks and PC architecture.
- Familiarity with Apple Mac and Linux OS or Microsoft operating systems and hardware.
What We Offer:
- A competitive salary range of £27,500 - £29,000.
- A bonus up to 10% of base salary.
- A comprehensive benefits package, including 24 days holiday, 8 Bank Holidays, pension, and more.
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