German Speaking Technical Support Specialist
4 weeks ago
Seeking a skilled German speaking Technical Support Specialist to join our team in providing exceptional customer service to German speaking clients. The ideal candidate will possess excellent communication skills, a strong technical background, and the ability to work in a fast-paced environment.
Key Responsibilities:- Provide 1st line technical support to German speaking customers via email, phone, and live chat
- Manage technical support requests in a timely and efficient manner
- Develop and maintain knowledge of products and competitor's hardware/software products
- Handle customer complaints with a focus on customer satisfaction
Requirements:
- Fluent in German and English
- Experience in IT support, helpdesk, or customer service
- Knowledge of computer networks and PC architecture
- Basic knowledge of Apple Mac and Linux OS or Microsoft operating systems and hardware
Benefits:
- Competitive salary: £27,500 - £29,000 + bonus
- 24 days holiday, 8 Bank Holidays, Pension, and other benefits
Working Hours:
- 5 hours per week (8am – 5pm, Monday – Thursday with 1 hour lunch and 8am – 3pm on a Friday with 30 minutes lunch)
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