German Speaking Technical Support Specialist

4 weeks ago


London, Greater London, United Kingdom The Language Business Full time

Seeking a skilled German speaking Technical Support Specialist to join our team in providing exceptional customer service to German speaking clients. The ideal candidate will possess excellent communication skills, a strong technical background, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Provide 1st line technical support to German speaking customers via email, phone, and live chat
  • Manage technical support requests in a timely and efficient manner
  • Develop and maintain knowledge of products and competitor's hardware/software products
  • Handle customer complaints with a focus on customer satisfaction

Requirements:

  • Fluent in German and English
  • Experience in IT support, helpdesk, or customer service
  • Knowledge of computer networks and PC architecture
  • Basic knowledge of Apple Mac and Linux OS or Microsoft operating systems and hardware

Benefits:

  • Competitive salary: £27,500 - £29,000 + bonus
  • 24 days holiday, 8 Bank Holidays, Pension, and other benefits

Working Hours:

  • 5 hours per week (8am – 5pm, Monday – Thursday with 1 hour lunch and 8am – 3pm on a Friday with 30 minutes lunch)


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