Multilingual Customer Care Representative with German

7 days ago


London, Greater London, United Kingdom Page Personnel Sales Full time

At Page Personnel Sales, we are seeking a Multilingual Customer Care Representative with German expertise to join our esteemed client's team in London. This role involves providing exceptional customer service through phone and email interactions in German, maintaining CRM databases, addressing customer concerns, developing product knowledge, collaborating with colleagues, and escalating complex matters to senior management.

Key Responsibilities
  • Provide professional customer support via phone and email in German
  • Ensure accurate and up-to-date customer information within the CRM system
  • Demonstrate sound judgment to resolve customer complaints
  • Build comprehensive knowledge of products to offer informed advice to customers
  • Collaborate with colleagues to share workload responsibilities
  • Refer critical issues to senior management for prompt resolution
Requirements
  • Proficiency in German language
  • Exceptional verbal and written communication skills
  • Immediate availability for starting this role in London
Compensation

This position comes with an attractive hourly compensation of 18-21 pounds per hour on a flexible contract with potential for permanent placement.



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