Incident Resolution Expert
6 days ago
As a Incident Resolution Expert at bet365, you will play a critical role in ensuring that our customers receive exceptional technical support and have a seamless experience when interacting with our Service Desk team.
You will be responsible for answering phone calls within Service Level Agreements (SLA's), handling Live Chats efficiently and professionally, and logging, progressing, and providing updates on tickets for incidents and service requests.
This is an excellent opportunity for a highly motivated and organized individual to work in a fast-paced environment and make a significant contribution to the success of our Service Desk team.
Key Responsibilities:
- Answer phone calls within SLA's and provide an excellent customer experience
- Handle Live Chats efficiently and professionally
- Log, progress, and provide updates on tickets for incidents and service requests
We offer a competitive salary of £28,000 - £38,000 per annum, depending on experience, plus a range of benefits including professional development opportunities and a comprehensive training program.
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Claims Resolution Expert
6 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom CV-Library Full timeCV-Library is currently recruiting for a Claims Resolution Expert to join our team in Stoke, Staffordshire. As a critical member of our team, you will play a pivotal role in resolving claims efficiently and effectively.Main Duties:Manage a diverse portfolio of claims, prioritizing tasks and meeting deadlines.Build and maintain strong relationships with...
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System Support and Management Expert
1 day ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeAbout the RoleWe are looking for a talented System Support and Management Expert to join our team at bet365.The successful candidate will be responsible for providing technical support and guidance to the infrastructure systems team, including troubleshooting, incident resolution, and system builds.The ideal candidate will have previous experience in system...
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Client Resolution Expert
15 hours ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom beBee Professionals Full time £22,000 - £28,000About beBee ProfessionalsWe are a leading organization in the field of customer service, seeking a skilled Client Resolution Expert to join our team in Stoke-on-Trent, United Kingdom. As a key member of our customer service department, you will provide exceptional support and resolve queries efficiently.Responsibilities:Deliver accurate information regarding...
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Global Incident Resolution Expert
3 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeAbout Us: bet365 is a leading online gaming company that offers a wide range of sports betting, casino, and poker products to customers around the world. Our mission is to provide a safe and enjoyable gaming experience for all our customers, and we are committed to delivering exceptional customer service at all times.Job Description: We are seeking a highly...
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Dispute Resolution Expert
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Realm Recruit Full timeJob DescriptionAn exceptional opportunity has arisen for a Senior Associate or Partner to join our Dispute Resolution team at Realm Recruit. With a strong focus on career growth and professional development, we are seeking an experienced litigator with expertise in commercial and property litigation.We offer a competitive salary of £120,000-£180,000 per...
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Customer Resolution Expert
6 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeTechnical Service Desk Agent Job SummaryThis is an exciting opportunity for an experienced Technical Service Desk Agent to join the bet365 team. As a key member of our support team, you will be responsible for delivering exceptional customer service, resolving technical issues, and maintaining accurate records of customer interactions.You will have the...
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Customer Complaint Resolution Expert
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Vodafone Full time**Job Description:**As a Care Coordinator in our Vodafone UK Consumer team, you will play a critical role in resolving complex customer complaints. This requires strong communication and interpersonal skills, as well as the ability to work autonomously and make informed decisions.You will be responsible for investigating and reviewing cases, working closely...
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Help Desk Solutions Professional
17 hours ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeJob Title: Global Incident Resolution ExpertCompany Overview: bet365 is a leading online gaming company that offers a wide range of sports betting, casino, and poker products to customers around the world. Our mission is to provide a safe and enjoyable gaming experience for all our customers, and we are committed to delivering exceptional customer service at...
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Complaints Resolution Specialist
6 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Triumph Consultants Ltd Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Officer to join our team at Triumph Consultants Ltd. As a Complaints Resolution Specialist, you will play a critical role in ensuring that our customers receive exceptional service and support.You will be responsible for managing complaints, providing first point of contact resolution, and...
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Complaint Resolution Professional
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Davies Full timeCustomer Journey AnalystWe are seeking a skilled Claims Expert to join our team at Davies. As a Customer Journey Analyst, you will play a critical role in analyzing customer data and feedback to improve our customer experience.About the RoleThis Complaint Resolution Professional will be responsible for gathering, analyzing, and interpreting customer data and...
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IT Service Desk Professional
6 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeAbout the JobWe're seeking an experienced IT Service Desk Professional to join our bet365 team. As a key member of our IT team, you'll play a critical role in supporting our IT operations across various sites.Our technical IT team aims to provide our employees with the technology resources they need to excel in their roles. You'll be knowledgeable and...
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Desktop Support Engineer
6 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeAbout the OpportunityAt bet365, we're looking for a highly skilled Desktop Support Engineer to join our IT team. As a key member of our service desk, you'll contribute to delivering exceptional IT services across various sites.Our technical IT team strives to empower our employees with the right technology tools to excel in their roles. You'll be proficient...
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Technical Support Specialist
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeService Desk Role OverviewAs a Service Desk Engineer at Bet365, you will be the primary point of contact for users seeking incident resolutions and service requests.We are a technical Service Desk team providing support to employees worldwide. You will be responsible for ensuring that employees have the necessary equipment and resources to perform their...
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Cybersecurity Expert
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeAbout the RoleWe are seeking a highly skilled and experienced Information Security Lead to join our team at bet365.The ideal candidate will have a strong background in information security, with a focus on incident response, threat detection, and risk management.As a key member of our security team, you will be responsible for leading the technical aspect of...
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Technical Support Specialist
6 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeAbout the RoleWe are seeking a skilled Technical Support Specialist to join our IT team at bet365. As a key member of our service desk, you will play a vital role in supporting our IT operations across various sites.As a technical IT team, our goal is to provide our employees with the technology resources they need to perform their roles. You will be...
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Technical Service Desk Professional
6 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeAbout the Role:We are seeking a highly skilled Service Desk Engineer to join our IT team at bet365. As a key member of our service delivery team, you will play a crucial role in supporting our IT operations across various sites.In this exciting position, you will be responsible for taking end-to-end ownership for incidents, ensuring timely resolution and...
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Help Desk Professional
3 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeKey ResponsibilitiesThe Technical Support Specialist will be responsible for answering phone calls within Service Level Agreements (SLAs), providing an excellent customer experience while handling Live Chats efficiently and professionally. They will log, progress, and provide updates on tickets for incidents and service requests.The role requires ensuring...
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Veeam and VMware Expert
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Proactive Appointments Full time**Our Client is Seeking:**An expert in Veeam and VMware to join their team at Proactive Appointments. The ideal candidate will have a strong background in B2B customer experience and be proficient in various technical skills.Responsibilities Include:Managing issue, incident, and disaster recovery processesWorking with Veeam and VMwareProviding end-customer...
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IT Service Delivery Professional
6 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeAbout the RoleThis is an exciting opportunity for an IT Service Delivery Professional to take ownership of incidents and ensure prompt resolution. You will be working with a technical team that strives to provide exceptional support to employees.
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IT Help Desk Engineer
16 hours ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeAbout the RoleWe are looking for an experienced IT Help Desk Engineer to join our team at bet365. As a Help Desk Engineer, you will be responsible for providing technical support to our employees, ensuring that they have the necessary resources to perform their roles.The ideal candidate will possess strong interpersonal and customer service skills, as well...