Client Resolution Expert
22 hours ago
We are a leading organization in the field of customer service, seeking a skilled Client Resolution Expert to join our team in Stoke-on-Trent, United Kingdom. As a key member of our customer service department, you will provide exceptional support and resolve queries efficiently.
Responsibilities:
- Deliver accurate information regarding products and services.
- Handle customer inquiries via various channels, including phone, email, and chat.
- Resolve complex issues efficiently and escalate when necessary.
- Process customer orders and manage account details.
- Maintain records of customer interactions and follow-up tasks.
Requirements:
- Prior experience in a customer-facing role is preferred.
- Excellent communication and problem-solving skills.
- Ability to handle high-volume queries while maintaining attention to detail.
- Proficiency in Microsoft Office and CRM systems.
What We Offer:
- A competitive salary of £28,000 - £33,000 per annum, depending on experience.
- A pension scheme and healthcare benefits package.
- Ongoing training and development opportunities.
- A supportive work environment with clear career progression paths.
- Flexible working options.
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