Client Resolution Expert

22 hours ago


StokeonTrent, Stoke-on-Trent, United Kingdom beBee Professionals Full time £22,000 - £28,000
About beBee Professionals

We are a leading organization in the field of customer service, seeking a skilled Client Resolution Expert to join our team in Stoke-on-Trent, United Kingdom. As a key member of our customer service department, you will provide exceptional support and resolve queries efficiently.

Responsibilities:

  • Deliver accurate information regarding products and services.
  • Handle customer inquiries via various channels, including phone, email, and chat.
  • Resolve complex issues efficiently and escalate when necessary.
  • Process customer orders and manage account details.
  • Maintain records of customer interactions and follow-up tasks.

Requirements:

  • Prior experience in a customer-facing role is preferred.
  • Excellent communication and problem-solving skills.
  • Ability to handle high-volume queries while maintaining attention to detail.
  • Proficiency in Microsoft Office and CRM systems.

What We Offer:

  • A competitive salary of £28,000 - £33,000 per annum, depending on experience.
  • A pension scheme and healthcare benefits package.
  • Ongoing training and development opportunities.
  • A supportive work environment with clear career progression paths.
  • Flexible working options.


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