Analyse Department Head

2 weeks ago


Chesterfield, Derbyshire, United Kingdom Andy File Associates Full time
Key Responsibilities

The successful candidate will provide technical/escalated support to the team, manage ticket queues and workloads, and track key performance indicators such as ticket resolution times and client satisfaction. They will also identify areas for improvement within the team and other areas of the business, developing solutions to enhance performance.

You will play a critical role in maintaining service excellence, optimising processes, and ensuring client satisfaction. This includes implementing a process for regular internal ticket reviews, refining triage processes, and coordinating responses to meet client expectations.



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