IT Team Lead

14 hours ago


Chesterfield, Derbyshire, United Kingdom Andy File Associates Full time
About the Role

As an IT Team Lead at Andy File Associates, you will be responsible for providing leadership and direction within the Analyse and Triage department of our IT Service Desk. Your primary goal will be to ensure efficient and effective management of ticketing processes, client communications, and coordination with internal and external stakeholders.

You will lead a team in delivering high-quality support, maintaining service excellence, optimising processes, and ensuring client satisfaction. Key responsibilities include initial assessment, categorisation, and assignment of incoming tickets, ensuring timely resolution within SLA timeframes, and communicating effectively with clients and internal teams.



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