IT Service Management Leader
3 days ago
Job Title:
IT Service Management Leader
Company Overview:
Andy File Associates Careers is a leading recruitment agency specializing in IT service management roles. We are proud to partner with AAG IT Services Ltd, a forward-thinking company seeking an exceptional leader to drive their Analyse and Triage department.
Job Description:
The successful candidate will oversee the efficient management of ticketing processes, ensuring timely resolutions and excellent client communication. Strong leadership skills, a deep understanding of IT service management, and exceptional communication abilities are essential for this role.
Responsibilities:
- Initial Assessment, categorisation and assignment of incoming tickets determining their priority and severity in a consistent way.
- Ensure that tickets are handled within the timeframes specified by SLAs.
- Keep clients informed about the status of their tickets and any actions being taken.
Salary:
$85,000 - $110,000 per annum, depending on experience.
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