Customer Service Coordinator
2 months ago
We are seeking an experienced Customer Service Coordinator to join our team at Parkside. As a key member of our customer-facing team, you will be responsible for managing all customer orders, shipping, and invoicing related to orders received from our regional sales offices.
Key Responsibilities:
- Manage all sales order processing, from receipt of order through to invoicing and reporting of results.
- Liaise with customers on the status of each order, providing updates as required for customer service metrics.
- Liaise with the Customer Service Department regarding commercial and technical queries relating to products and orders.
- Liaise with various offices and vendors to ensure customer delivery expectations are met.
- Provide customers with documents, certificates, manuals, and datasheets as and when required.
- Deal with telephone enquiries from customers and regional offices.
- Assist with stock take and investigate discrepancies.
- Produce daily financial reports.
- Liaise with the finance team to create new accounts and existing account amendments.
- Assist the finance team with matching invoices against purchase orders.
- Maintain and monitor customer order mailboxes.
- Monitor, update, and maintain customer portals, including uploading documents and updating delivery information.
- Work with shipping/logistics to produce bespoke customer documents as required.
Requirements:
- Customer order management and processing experience.
- Computer literate with a good working knowledge of Microsoft applications.
- Numerical accuracy.
- Articulate, good written and verbal communication.
- Accurate, good attention to detail.
- Ability to prioritise and manage multiple tasks.
- Team player and able to work on their own initiative.
Behaviours:
- Positive, enthusiastic attitude.
- Flexible to changing priorities.
- Able to manage situations so they don't become stressful.
- Friendly and approachable.
- Supportive to all team members.
- Co-operative and collaborative with all team members.
- Self-awareness to modify and choose appropriate behaviour to influence a situation positively.
- Confidence to express ideas and thoughts on situations or events.
- Able to build positive relationships, rapport built on mutual trust.
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