Customer Service Coordinator

2 months ago


Middlesex, United Kingdom Parkside Full time
Customer Service Coordinator

We are seeking an experienced Customer Service Coordinator to join our team at Parkside. As a key member of our customer-facing team, you will be responsible for managing all customer orders, shipping, and invoicing related to orders received from our regional sales offices.

Key Responsibilities:

  • Manage all sales order processing, from receipt of order through to invoicing and reporting of results.
  • Liaise with customers on the status of each order, providing updates as required for customer service metrics.
  • Liaise with the Customer Service Department regarding commercial and technical queries relating to products and orders.
  • Liaise with various offices and vendors to ensure customer delivery expectations are met.
  • Provide customers with documents, certificates, manuals, and datasheets as and when required.
  • Deal with telephone enquiries from customers and regional offices.
  • Assist with stock take and investigate discrepancies.
  • Produce daily financial reports.
  • Liaise with the finance team to create new accounts and existing account amendments.
  • Assist the finance team with matching invoices against purchase orders.
  • Maintain and monitor customer order mailboxes.
  • Monitor, update, and maintain customer portals, including uploading documents and updating delivery information.
  • Work with shipping/logistics to produce bespoke customer documents as required.

Requirements:

  • Customer order management and processing experience.
  • Computer literate with a good working knowledge of Microsoft applications.
  • Numerical accuracy.
  • Articulate, good written and verbal communication.
  • Accurate, good attention to detail.
  • Ability to prioritise and manage multiple tasks.
  • Team player and able to work on their own initiative.

Behaviours:

  • Positive, enthusiastic attitude.
  • Flexible to changing priorities.
  • Able to manage situations so they don't become stressful.
  • Friendly and approachable.
  • Supportive to all team members.
  • Co-operative and collaborative with all team members.
  • Self-awareness to modify and choose appropriate behaviour to influence a situation positively.
  • Confidence to express ideas and thoughts on situations or events.
  • Able to build positive relationships, rapport built on mutual trust.


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