Customer Service Executive
6 months ago
Customer Service Executive
Uxbridge
26k plus bonus
Are you passionate about delivering and exceptional service to Customers? Do you have a passion for technical products, and do you have experience managing customer issues through to successful resolution? My client a really friendly tech products organisation (with a real family feel) are now seeking two additional people to join their customer service team. These roles offer hybrid working
- 3 days in the office, 9-5.30pm, free parking, Friday night get together and 24 days holiday Duties
Full order management onto MS Dynamics
Checking ETA on product arrivals to inform the customer.
Lots of liaison with couriers and shipment companies to despatch orders.
Managing all product delays and investigation reasons for the delays
Experience of problem solving is essential as you will be investigating delays in delivery, faulty product issues as well as giving basic technical advise.
Good written skills are important as you will be at times composing your own e mails.
Managing RMA’s Experience required.
Previous customer service resolution experience
Good written and verbal skills
A quick learner
Great attention to detail/ high levels of accuracy
Bags of common sense
Abe a great listener and problem solver
A technical mind set
For the purpose of the Conduct Regulations; when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business.
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