Customer Service Executive

6 months ago


Middlesex, United Kingdom Uxbridge Employment Agency Full time

Customer Service Executive
Uxbridge
26k plus bonus

Are you passionate about delivering and exceptional service to Customers? Do you have a passion for technical products, and do you have experience managing customer issues through to successful resolution? My client a really friendly tech products organisation (with a real family feel) are now seeking two additional people to join their customer service team. These roles offer hybrid working
- 3 days in the office, 9-5.30pm, free parking, Friday night get together and 24 days holiday Duties

Full order management onto MS Dynamics

Checking ETA on product arrivals to inform the customer.

Lots of liaison with couriers and shipment companies to despatch orders.

Managing all product delays and investigation reasons for the delays

Experience of problem solving is essential as you will be investigating delays in delivery, faulty product issues as well as giving basic technical advise.

Good written skills are important as you will be at times composing your own e mails.

Managing RMA’s Experience required.

Previous customer service resolution experience

Good written and verbal skills

A quick learner

Great attention to detail/ high levels of accuracy

Bags of common sense

Abe a great listener and problem solver

A technical mind set

For the purpose of the Conduct Regulations; when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business.



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