Junior Btp Customer Success Partner

3 weeks ago

Middlesex, United Kingdom SAP Full time

**We help the world run better**

**Summary**

**We are providing an initial 6-month contract, with the possibility of extending it for an additional 6 months and the potential to secure a permanent position.**

**Responsibilities**
- You will proactively work with EMEA North Customer Success Partner (CSP) team to assist with Operational tasks.
- You will be supporting the EMEA North CSP team in planning & execution of BTP Customer Events which are focused on Customer’s Adoption & Consumption journey.
- You will learn SAP Business Technology Platform on a conceptual level to understand how it fits in SAP’s overall strategy.
- You will work on necessary SAP tools & processes which are used by BTP CSP’s.
- You will be preparing reports/ dashboards to review the impact on activities in Customer’s growth journey.
- You will be encouraged to bring fresh & creative ideas to the team to sustainably increase consumption of SAP BTP services and coordinate activities with internal SAP stakeholders.
- You will work with colleagues from a broad variety of groups within SAP such as Marketing, Cloud Success Services, CoE’s, Account Teams, Pre-sales, Product Management groups, Support, Services, Partners, etc.

**Our Team**

We pride on a work environment that is inclusive and diverse. Every idea and perspective are valued. The SAP Business Technology Platform CSP team is committed to sustain each other to ensure success, both individually and as a team. We have a pay-it-forward mentality and are always willing to help our colleagues. Our culture is built upon sharing best practices, utilizing communication platforms to answer each other’s questions, and bringing an entrepreneurial spirit to the mission of driving SAP BTP consumption growth together. We provide opportunities to lead regional and global workstreams that help us improve as a team and contribute to great customer experiences.

**Role Requirements**

You have an interest in working in not only SAP’s core technological area but also with the most strategic organisation in post-sales in the Cloud Business, as BTP CSP’s are crucial to ensure the platform is fully adopted & consumed by each customer to secure SAP’s revenue from BTP. Future of Cloud Business is secured by various BTP domains covering SAP Integration Suite, SAP Build, SAP Datasphere, SAP Analytics Cloud etc.

**You will excel in this role if**:

- You are a fresh graduate or have 1-2 years of experience working in the IT industry.
- You have basic knowledge of public cloud platforms and providers. (e.g., Microsoft Azure, Amazon Web Services, Google Cloud, etc.)
- You have excellent MS office skills including MS Word, Excel, PowerPoint etc.
- You have excellent verbal and non-verbal communication skills.
- You have excellent analytical skills.
- You can learn and adapt to the unique business and cultural practices of each region/country.
- You have a focus on customer service mindset and customer empathy.
- You enjoy problem solving.
- Most importantly, if you have a ‘Can Do’ attitude, responsible & take accountability for your work & actions.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 381690 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.

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