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Store Director

1 month ago

StokeonTrent, Stoke-on-Trent, United Kingdom Costa Coffee Full time

About the Role



Are you a skilled and ambitious leader with a passion for coffee and customer service? We're seeking a highly motivated Store Director to lead our team at Costa Coffee.



Job Summary:




  • Oversee all aspects of store operations, ensuring exceptional customer experiences and driving sales growth
  • Develop and implement effective strategies to maximize store performance and profitability
  • Mentor and train team members to achieve their full potential and deliver outstanding results
  • Foster a positive and inclusive work environment that reflects our values of Passion, Warmth, Trust, and Courage


Key Responsibilities:




  • Create an engaging and welcoming store atmosphere that exceeds customer expectations
  • Drive sales growth through effective inventory management, pricing strategies, and promotional activities
  • Analyze sales data and market trends to inform business decisions and optimize store performance
  • Build strong relationships with customers, colleagues, and suppliers to maintain a loyal customer base and ensure smooth store operations
  • Collaborate with regional managers to share best practices and drive business success across multiple locations


Requirements:




  • Proven experience as a store manager or director in a fast-paced retail environment
  • Exceptional leadership skills, with the ability to motivate and inspire teams to achieve excellence
  • Strong commercial acumen, with a keen eye for detail and a talent for analyzing data to inform business decisions
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and suppliers
  • A passion for coffee and customer service, with a commitment to delivering exceptional experiences that exceed customer expectations


Benefits:




  • A competitive salary of up to £35,000 per annum, plus benefits and incentives
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A comprehensive rewards package, including discounts on food and beverages, cycle-to-work schemes, and more
  • The chance to work for a leading brand with a reputation for excellence and a commitment to corporate social responsibility


About Us:



Costa Coffee is a leading global coffee company with a rich history and a passion for delivering exceptional customer experiences. We're committed to sourcing high-quality Arabica beans from around the world and serving them in a warm and welcoming environment. Our team members are passionate about coffee and dedicated to providing excellent customer service, making us a popular choice among coffee lovers everywhere.