Customer Experience Director

2 weeks ago


StocktononTees, Stockton-on-Tees, United Kingdom Card Factory Full time
Our Story

At Card Factory, we believe in celebrating life's special moments. Our stores offer a unique and exciting experience for customers to find the perfect gift or card to make any occasion special.

Job Overview

We are seeking a Team Leader who will play a key part in driving the success of our stores. The ideal candidate will have excellent leadership skills, an analytical mindset, and a commercially-minded approach.

Key Responsibilities
  • Support the Store Manager in achieving commercial growth targets
  • Develop and implement strategies to improve customer experience and operational excellence
  • Lead store teams in the absence of the Store Manager
Requirements

To be successful in this role, you will need:

  • Excellent leadership skills and a positive, forward-thinking approach
  • An analytical mindset and a commercially-minded approach
  • A passion for driving excellence in service and improving customer experience
Benefits

The successful candidate can expect a competitive salary of £26,000 - £31,000 per annum, depending on experience, as well as opportunities for overtime and professional development.



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