Customer Experience Ambassador

4 days ago


StocktononTees, Stockton-on-Tees, United Kingdom The Rank Group Full time
Role Overview

We are seeking a highly motivated and enthusiastic Customer Host to join our team at Grosvenor Casino, Stockton. As the face of our business, you will be responsible for creating a welcoming and entertaining experience for our customers.

About You

You will be a passionate people person with a flair for delivering exceptional customer service. Your ability to work well under pressure and as part of a team will be essential in providing an outstanding experience for our guests.

Key Responsibilities
  • Welcome customers warmly into the business and create a memorable experience
  • Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions
  • Work collaboratively with colleagues to provide efficient and dynamic service
  • Deliver excellent quality experiences across leisure, food, and beverage
  • Provide an outstanding level of service through effective selling
  • Ensure compliance with all regulations, particularly alcohol licensing conditions, food safety, and safer gambling
  • Maintain immaculate operational standards in all areas
Requirements
  • Positive attitude and passion for delivering exceptional customer service
  • Experience working successfully in a hospitality role
  • (Preferred) Previous experience working in a multifaceted role
  • Fanatical about delivering unrivalled customer experiences
  • Able to collaborate effectively with the wider business
  • Sound communication skills and adaptability
  • Comfortable working shifts at any time, including weekends and bank holidays
What We Offer
  • Share of tips and premium pay allowance after midnight
  • Paid breaks and 4 weekly pay
  • Monthly Star awards and on-the-spot rewards for a job well done
  • 50% off team food in all Rank venues and yearly team award ceremony
Estimated Salary Range: £22,000 - £25,000 per annum

Please note that the salary range is an estimate and may vary based on individual qualifications and experience. We offer a competitive benefits package and opportunities for career development within the company.



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