Customer Experience Director

3 weeks ago


BurnhamonSea, Somerset, United Kingdom Card Factory Full time
Business Leadership Opportunity

We are seeking a Customer Experience Director to join our team. In this role, you will be responsible for developing and implementing strategies to deliver exceptional customer experiences across our stores.

Key Responsibilities
  1. Develop and implement customer experience strategies, aligned with the company's overall goals and objectives.
  2. Foster a culture of customer obsession within the store team, ensuring colleagues are empowered to make decisions and take ownership of customer experiences.
  3. Coach and develop colleagues to achieve their full potential, providing regular feedback and support.
  4. Build relationships with key stakeholders to gain a deeper understanding of the business and identify opportunities for growth.
Qualifications

To be successful in this role, you will need:

  • A proven track record of developing and implementing customer experience strategies in a retail environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and stakeholders.
  • A passion for delivering exceptional customer experiences and a commitment to exceeding targets.
Salary

The salary for this role is £42,500 per annum, plus benefits.



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