Project Liaison Officer

4 hours ago


Rushden, Northamptonshire, United Kingdom Northampton Business Directory Full time
Job Description

We are seeking an experienced Project Liaison Officer to join our team at Northampton Business Directory. This is a fantastic opportunity for a motivated and organized individual to work with us in delivering exceptional results.

About the Role

The successful candidate will be responsible for adopting and embracing our CRM system, making appointments for the project team, and maintaining project diaries. They will also conduct pre-start visits and profiles, identify specific customer needs, and dilapidation surveys. Additionally, they will complete the CRM system daily, perform daily telephone/communication/SMS to residents, and visit residents where works are underway. The ideal candidate will build strong relationships with clients and other stakeholders, keep leaseholders/private residents informed about works that may affect them, and ensure GDPR adherence.

Key Responsibilities
  • Adopt and embrace the CRM system
  • Make appointments for the project team and maintain project diaries
  • Conduct pre-start visits and profiles
  • Identify specific customer needs (work patterns/health issues etc.)
  • Dilapidation surveys
  • Daily completion of the CRM system
  • Daily telephone/communication/SMS to residents
  • Regular visits to residents where works are underway
Techincal Skills and Knowledge
  • CRM
  • Knowledge of IT systems
  • Communication Skills - Verbal and written
  • Microsoft Word
  • Knowledge of site administration
  • Microsoft Excel
  • Customer Care Experience
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Knowledge of housing refurbishment
Salary and Benefits

We offer a competitive salary of £45,000 per annum, plus excellent benefits package including pension scheme, life insurance, and annual leave.


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