Customer Service Liaison

6 hours ago


Rushden, Northamptonshire, United Kingdom Daniel Owen Ltd Full time

We are seeking an exceptional Customer Service Liaison to join our team at Daniel Owen Ltd in Northampton. The ideal candidate will have excellent communication skills and be able to provide a dynamic customer care service.

This role involves providing an exceptional customer experience for residents, clients, and other stakeholders on refurbishment projects. Key responsibilities include:

  1. Delivering a full customer care service to the project, focusing on the customer journey with excellent communication.
  2. Adeptly using the CRM system to record and track customer interactions.
  3. Maintaining accurate project diaries and scheduling appointments as needed.
  4. Conducting pre-start visits and identifying specific customer needs.

Salary: £25,000 - £30,000 per annum, depending on experience. Benefits include opportunities for professional growth and development, flexible working arrangements, and a supportive work environment.



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