Resident Liaison Officer

5 hours ago


Rushden, Northamptonshire, United Kingdom Thorn Baker Construction Full time

About the Role:


We are seeking an experienced Resident Liaison Officer to join our team in Rushden. As a key member of our project delivery team, you will be responsible for delivering exceptional customer care services to residents, clients, and other stakeholders on refurbishment projects.



Key Responsibilities:



  • Deliver a full customer care service to the project, focusing on the customer journey with excellent communication and keeping customers informed
  • Provide a professional, helpful, high-quality service and assistance before, during, and after refurbishment works to ensure that the customer's journey surpasses their expectations
  • Achieve the client's KPI targets for resident satisfaction
  • Support the project delivery team in their daily project administrative tasks as required


Skill and Qualification Requirements:



  • Valid CSCS card
  • Two commercial relevant references
  • Can-do attitude with a strong work ethic


Benefits:



  • Promote a clear focus on quality assurance, service accessibility, and responsiveness, maximising client involvement and feedback
  • Attend meetings and engage actively with key clients
  • Promote the profile of Lovell
  • Promote customer service excellence throughout the project


Compensation Package:


The estimated salary for this role is around £40,000 - £45,000 per annum, depending on experience and qualifications.



What We Offer:



  • A competitive compensation package
  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment


  • Rushden, Northamptonshire, United Kingdom Thorn Baker Construction Full time

    Job Title: Resident Liaison OfficerWe are currently seeking a highly skilled and dedicated Resident Liaison Officer to join our team at Thorn Baker Construction. This is an exciting opportunity to work with residents, clients, and stakeholders on refurbishment projects.About the Role:This position requires the ability to provide exceptional customer...


  • Rushden, Northamptonshire, United Kingdom Thorn Baker Construction Full time

    At Thorn Baker Construction, we are seeking a highly skilled Resident Liaison Officer to join our team in Rushden. This is an excellent opportunity for individuals who are passionate about delivering exceptional customer experiences.About the Role:We are looking for a Resident Liaison Officer to provide an exceptional customer experience for residents,...


  • Rushden, Northamptonshire, United Kingdom Thorn Baker Group Full time

    Job DescriptionWe are seeking a highly skilled Resident Liaison Officer to join our team at Thorn Baker Group.About the RoleThis is an exciting opportunity to work with us as a Customer Experience Specialist, delivering exceptional customer care services to residents, clients, and other stakeholders on refurbishment projects.Key ResponsibilitiesDelivering...


  • Rushden, Northamptonshire, United Kingdom Thorn Baker Construction Full time

    Job OverviewWe are seeking a highly skilled Resident Liaison Officer to join our team at Thorn Baker Construction. As a key member of our team, you will be responsible for delivering exceptional customer service to residents, clients, and stakeholders on refurbishment projects.About the RoleThe successful candidate will have excellent communication skills, a...


  • Rushden, Northamptonshire, United Kingdom Northampton Business Directory Full time

    Job DescriptionWe are seeking an experienced Project Liaison Officer to join our team at Northampton Business Directory. This is a fantastic opportunity for a motivated and organized individual to work with us in delivering exceptional results.About the RoleThe successful candidate will be responsible for adopting and embracing our CRM system, making...

  • Brand Liaison Officer

    1 month ago


    Rushden, Northamptonshire, United Kingdom Approach Personnel Ltd Full time

    Approach Personnel Ltd is seeking an experienced Resident Liaison Officer to join their growing refurbishment business on a large contract in Northants. The successful candidate will assist tenants on refurbishment aspects including new and improved windows and doors, external wall insulations, cavity wall insulations, flat roof insulations, loft...


  • Rushden, Northamptonshire, United Kingdom VGC Full time

    VGC is seeking a highly skilled Community Liaison Officer to join our team in the UK. This exciting opportunity will see you working closely with residents, stakeholders, and project delivery teams to ensure seamless communication and excellent customer service.About the RoleAs a Community Liaison Officer, you will be responsible for adopting and embracing...


  • Rushden, Northamptonshire, United Kingdom Thorn Baker Recruitment Ltd Full time

    At Thorn Baker Recruitment Ltd, we are seeking a highly skilled Resident Liaison Officer to join our team. As a key member of our project delivery team, you will play a crucial role in ensuring the successful completion of refurbishment projects.About the RoleThis is an exciting opportunity for an experienced professional to utilize their exceptional...


  • Rushden, Northamptonshire, United Kingdom Blue Water Recruitment Limited Full time

    Job SummaryWe are currently recruiting for a Resident Liaison Officer to work in Rushden.About the RoleThis is an ongoing temporary position which offers weekly pay. As a key member of our team, you will be responsible for developing and working with various IT software systems including Microsoft Office and bespoke resource scheduling...


  • Rushden, Northamptonshire, United Kingdom Thorn Baker Industrial Full time

    We are seeking a highly skilled Customer Service Liaison Officer to join our team at Thorn Baker Industrial. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences.Job DescriptionThe successful candidate will be responsible for coordinating residential projects, ensuring that all stakeholders receive...


  • Rushden, Northamptonshire, United Kingdom Northampton Business Directory Full time

    Job SummaryWe are seeking an experienced Community Liaison Specialist to join our team at Northampton Business Directory. The successful candidate will be responsible for facilitating communication between residents and the project team during ongoing works in council flats in Rushden.This is a short-term role with the opportunity to work until the end of...


  • Rushden, Northamptonshire, United Kingdom Linsco Ltd Full time

    Linsco Ltd is currently seeking a skilled Community Liaison Coordinator to join their team on an immediate start basis, which will continue until Christmas.As a key member of the team, the successful candidate will be responsible for facilitating effective communication with residents and ensuring that they are kept informed about project progress and any...


  • Rushden, Northamptonshire, United Kingdom Daniel Owen Ltd Full time

    We are seeking an exceptional Customer Service Liaison to join our team at Daniel Owen Ltd in Northampton. The ideal candidate will have excellent communication skills and be able to provide a dynamic customer care service.This role involves providing an exceptional customer experience for residents, clients, and other stakeholders on refurbishment projects....


  • Rushden, Northamptonshire, United Kingdom Kier Group Full time

    We are seeking a highly skilled Customer Communications Liaison to join our Group Corporate Affairs Team. This role will involve managing and responding to customer and general public queries in a timely and professional manner.Key responsibilities will include:Responding to customer enquiries via email, phone, website and social media channels.Collaborating...


  • Rushden, Northamptonshire, United Kingdom Thorn Baker Construction Full time

    Job Description:Thorn Baker Construction is seeking a skilled Resident Liaison Officer to support our project delivery team. As a key member of our team, you will play a crucial role in delivering exceptional customer experiences.About the Role:This position requires the ability to communicate effectively with residents, clients, and stakeholders.The...


  • Rushden, Northamptonshire, United Kingdom Thorn Baker Construction Full time

    About Us:Thorn Baker Construction is a leading construction company that values excellence in customer service and community engagement. We are committed to delivering high-quality projects that meet the needs of our clients and residents.About the Role:This position requires the ability to build trust with residents, clients, and stakeholders.The successful...


  • Rushden, Northamptonshire, United Kingdom Kier Group Full time

    We're currently seeking a highly skilled Customer Communications Liaison to join our Group Corporate Affairs Team. This role will involve managing and responding to customer and general public queries in a timely and professional manner, serving as a key point of contact for customer communications and collaborating with various departments to ensure...


  • Rushden, Northamptonshire, United Kingdom Linsco Full time

    Job DescriptionThis is a full-time position that will be an immediate start and continue until Christmas.Key Responsibilities:Information DistributionPrepare and distribute newsletters, notices, and other communication materials to keep residents informed about project progress and any changes.Organise and attend resident meetings to discuss project updates...


  • Rushden, Northamptonshire, United Kingdom Daniel Owen Ltd Full time

    We are looking for a skilled Community Outreach Officer to join our team at Daniel Owen Ltd in Northampton. As a key member of our community outreach team, you will play a vital role in building relationships with clients and other stakeholders.Your responsibilities will include:Building good relationships with clients and other stakeholders.Communicating...

  • Accommodation Officer

    3 weeks ago


    Rushden, Northamptonshire, United Kingdom Midland Heart Full time

    The RoleWe are seeking a highly skilled Accommodation Officer to join our Independent Living team, providing a well-rounded Housing Management service to our tenants. As a key member of our operational team, you will be responsible for overseeing allocations, lettings, and tenancy management, ensuring a smooth and successful tenancy experience for our...