Resident Liaison Officer
5 hours ago
About the Role:
We are seeking an experienced Resident Liaison Officer to join our team in Rushden. As a key member of our project delivery team, you will be responsible for delivering exceptional customer care services to residents, clients, and other stakeholders on refurbishment projects.
Key Responsibilities:
- Deliver a full customer care service to the project, focusing on the customer journey with excellent communication and keeping customers informed
- Provide a professional, helpful, high-quality service and assistance before, during, and after refurbishment works to ensure that the customer's journey surpasses their expectations
- Achieve the client's KPI targets for resident satisfaction
- Support the project delivery team in their daily project administrative tasks as required
Skill and Qualification Requirements:
- Valid CSCS card
- Two commercial relevant references
- Can-do attitude with a strong work ethic
Benefits:
- Promote a clear focus on quality assurance, service accessibility, and responsiveness, maximising client involvement and feedback
- Attend meetings and engage actively with key clients
- Promote the profile of Lovell
- Promote customer service excellence throughout the project
Compensation Package:
The estimated salary for this role is around £40,000 - £45,000 per annum, depending on experience and qualifications.
What We Offer:
- A competitive compensation package
- Ongoing training and development opportunities
- A collaborative and dynamic work environment
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