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Application Support Specialist

2 months ago

Aberdeen, Aberdeen City, United Kingdom James Fisher and Sons plc Full time
About the Role

We are seeking a highly skilled and experienced Application Support Engineer to join our team at James Fisher and Sons plc. As a key member of our Product Team, you will play a critical role in ensuring the successful implementation and support of our digital twin applications with energy clients globally.

Key Responsibilities
  • Provide first-line support for user issues, including troubleshooting and escalating as required.
  • Work closely with our Senior Support Engineer and the wider Product Team to resolve issues quickly and effectively.
  • Be involved in client server upgrades, migrations, and deployment of new software versions.
  • Support our SaaS applications, including front-end and back-end support.
  • Work with Azure, SQL, IIS, Veeam, VMWare, Windows, and M365, as well as GPU hardware and iOS devices.
  • Collaborate with end users and the development team to replicate and resolve issues and bugs.
Requirements
  • Excellent communication and interpersonal skills.
  • Excellent attention to detail and organizational skills.
  • Ability to work with colleagues across all teams, building good working relationships and delivering excellent service.
  • Strong interpretative skills to understand user requirements.
  • Independent worker who can deliver on their own initiative and manage their time and priorities.
Desirable Qualifications
  • Previous experience supporting software applications in a business environment.
  • Experience with Azure cloud management.
  • Experience supporting Microsoft Windows hardware and M365/O365 environments.
  • Experience supporting and configuring AAD SSO / m365 / intune / wsus.
What We Offer
  • Generous remuneration and leave allowance.
  • Employee pension scheme.
  • Flexible, hybrid working between our office and your home.
  • Regular social events to get to know the team.
  • Support towards continued learning and development programmes.
  • Collaborating with supportive technology-minded teams.
  • Working with world-renowned global energy companies.