Clinical Administration Unit Supervisor

4 weeks ago


Maidstone, Kent, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time
Job Overview

We are seeking an experienced and enthusiastic leader to join our Clinical Administration Unit as a Supervisor/Team Leader. As a key member of our team, you will be responsible for managing a large team of administration staff, supporting with bookings and coordinating patient pathways from referral to treatment.

Main Duties
  • Lead a team of administrative staff, overseeing patient pathways to ensure maximum productivity.
  • Undertake regular 1:1s and yearly appraisals with staff, encouraging staff development and growth.
  • Manage your own workload, dealing with and resolving issues as and when they occur, while maintaining confidentiality and meeting target dates.
  • Collaborate with the Assistant General Manager to advocate for change and support in developing the service.
Working for Our Organisation

Maidstone and Tunbridge Wells NHS Trust is a large acute hospital trust in the south-east of England, providing a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff and are committed to developing a culture where everyone can reach their full potential.

Person Specification
  • Previous experience of leading a team in a customer service environment.
  • Experience in people management skills, including staff development and growth.
  • Understanding of the requirements regarding patient confidentiality.
  • Excellent computer skills, including word and excel.
  • Ability to organise and prioritise own workload.
Skills
  • Excellent communication skills, both written and oral.
  • Ability to manage staff rotas to match phone and administrative workloads.
  • Ability to work using own initiative.
  • Ability to organise and prioritise own workload.


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