IT Support Specialist
3 weeks ago
Red Bull Technology is seeking an undergraduate to join our IT Service Desk team based in Milton Keynes. As a valued member of the team, you will be integrated into day-to-day client support activities to help maintain and optimise internal systems.
This placement provides a unique opportunity to understand how an IT department supports business demands to achieve goals. You'll need to be highly analytical with excellent problem-solving IT skills. Project work is key, and you will be expected to work both autonomously and as part of a team.
Main Responsibilities:
- Deliver exceptional customer service and possess excellent communication skills
- As a first point of contact on the Service Desk, you will accept IT related issues via telephone, email, and desktop support for various IT services
- Build relationships and work with people across different teams
- Support and manage critical business applications and tools
- Take a technical approach to problem solving
- Set up and configure new devices and virtual machines
- Participate in project work (client hardware refresh, update end point controls)
- Identify opportunities to improve processes and systems
- Awareness of creating batch scripts to automate tasks
- Assist with inventory management of software, hardware, and other IT suppliers
- Contribute to supporting events
The placement will last for 1 year, starting in the summer. To be considered, please submit your CV and a one-page Cover Letter.
We are looking for someone studying an IT related degree. The estimated salary for this role is £25,000 - £30,000 per annum.
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