Customer Experience Specialist

18 hours ago


Milton Keynes, Milton Keynes, United Kingdom This is an IT support group Full time

About Us

Hollywood Bowl Group is a leading entertainment company with 74 centres across the UK and 13 in Canada.

We create memorable experiences for families and friends, offering affordable fun and healthy competition.

Our mission is to bring people together, promoting equal opportunities and valuing diversity and inclusion.

Job Description

We are seeking a Customer Experience Specialist to join our team at one of our centres.

This role involves welcoming customers, hosting parties, and serving food & drink.

You will be trained across all key areas of the centre, providing support and adding value at every stage of the customer journey.

  • Key Responsibilities
  • Deliver exceptional customer service
  • Create lasting memories for customers
  • Host parties and events
  • Serve food & drink

Requirements

To be successful in this role, you will need:

  • Great Customer Service Skills
  • High Energy Levels
  • Flexibility with Working Hours
  • Basic Literacy and Numeracy Skills

Benefits

We offer a range of benefits, including:

  • Optional Pension Plan
  • Additional Holiday Days
  • Ongoing Training and Development
  • Free Game Vouchers
  • 30% Discount on Food and Drink
  • 50% Off Food When Working
  • Access to Employee Assistant Programme
  • Mental Health First Aiders

Salary

The estimated salary for this role is around £18,000-£22,000 per annum, depending on experience.



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