Customer Service Representative

2 weeks ago


Theale, United Kingdom NRS Healthcare Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor at NRS Healthcare. As a key member of our Community Service Centre in Berkshire, you will play a vital role in delivering exceptional service to our clients and stakeholders.

Key Responsibilities
  • Provide exceptional customer service to clients and stakeholders, responding to inquiries and resolving issues in a timely and professional manner.
  • Collaborate with our Community Equipment Technicians to ensure seamless service delivery and efficient equipment provision.
  • Liaise with Occupational Therapists and other healthcare professionals to coordinate equipment deliveries and collections.
  • Assist with administrative tasks, including data entry and record-keeping, to support the smooth operation of our service.
Requirements
  • Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
  • Previous experience in customer-facing roles, preferably in a healthcare or social care setting.
  • Excellent problem-solving skills, with the ability to think critically and resolve complex issues.
  • Proficiency in computer software, including Microsoft Office and other relevant systems.
What We Offer
  • Competitive salary and benefits package, including comprehensive sick pay scheme and pension scheme.
  • Opportunities for professional development and training, to support your career growth and success.
  • A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional service.


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