Customer Services Executive

4 months ago

Theale, United Kingdom Dovetail Group Ltd. Full time

**Job Category**: Customer Care, Customer Service

**Location**:
**Job Type**:
**Pay Rate**: Negotiable

**Customer Services Executive**
- Negotiable salary
- Based in Theale
- 1 year Fixed Term Contract
- Experience not required

This is an excellent opportunity is you are starting a career in the **customer service **industry. Working hours are Monday - Friday, 8am - 4pm, 9am - 5pm or 10am - 6pm. **Please Note: This is a 12-month fixed-term contract.**

Our client is a leader in Europe providing cancer care and diagnostic imaging platform with a focus on four distinct healthcare markets.

They are a successful and growing business and are looking for a Customer Service Executive who will provide outstanding customer service to improve customer satisfaction and nurture client relationships.

**Experience needed**:

- You will also have excellent verbal and written communication skills
- Excellent PC skills

**The role involves**:

- Working as part of a team to ensure processes and procedures are followed accurately and are aligned to the Customer Care Standard Operating Procedures
- Coordinating the daily work flow for the management of service delivery to assigned customer contracts
- Answer all telephone calls promptly and appropriately, in line with contractual obligations
- Proactively resolving customer enquiries within first contact
- Diligently monitor the SLA charters for assigned customer contracts, escalating any instances of confirmed or potential failure via the agreed frameworks
- Establish and maintain external supplier relationships to assist with maintaining and exceptional level of customer service
- Performance manage internal and external suppliers ensuring service is delivered within contractual service level agreements
- Provide estimates and process purchase orders

**Benefits**:

- 25 days holiday + bank holidays
- Death in service scheme
- Pension
- Perkbox - discount with different retailers
- Cycle to work scheme

If you have a positive, bubbly manner and can build rapport with customers, we would love to hear from you. If you are comfortable dealing with customers over the telephone, and you are looking for your next challenge, please contact us today.

Please contact us for more information or send your CV.

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