ER Advisor
4 days ago
About OCS
OCS is a leading facilities management company providing a range of services including cleaning, catering, security, technical services, energy management, and compliance. We operate across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors.
Job Overview
We are currently recruiting for an ER Advisor to join our team based at our client's site in Ipswich. The successful candidate will play a key role in shaping our employee relations strategy and ensuring our values are reflected in all aspects of our work.
Key Responsibilities:
- To own a caseload of low-risk ER cases, providing managers with advice and guidance and pushing for case conclusion in a timely manner.
- To actively manage and escalate 'aged cases'.
- To provide managers with the necessary templates and manager guides.
- To coach managers through the management of ER cases.
- To support managers with OH referrals ensuring the necessary questions are asked and advice sought.
- To support managers drafting letters (i.e., invitations and outcomes).
- To support the ER Partners, Strategic HR Business Partners, HR & Training Managers with MI- pulling reports, compiling graphs and showing trends.
- To ensure the case management system is up to date and accurate at all times.
- To answer the telephone and support managers with 'here and now' advice when required.
- To support the team with post and correspondence.
- To act as cover for colleagues in other business areas as and when required.
Requirements:
- L3 CIPD or working towards.
- Experience working in HR Administration or similar ER role.
- Customer service experience- ideally phone and email based.
- Working with multiple priorities and adhering to deadlines.
Desirable:
- L5 CIPD or working towards.
- Experience of working within a shared service HR delivery.
- Experience utilising a Case Management Tool.
Core Expectations:
- Show flexibility in working arrangements to ensure that a high level of service is delivered.
- Self-motivated and able to work effectively in a fast-paced environment.
- Have a positive and focused attitude when dealing with all colleagues.
- Be able to take personal responsibility.
- Have a flexible and positive attitude towards work.
- Be keen to continuously improve own learning and development.
- Support and embed the OCS corporate values.
Benefits:
- Wide range of retail discounts.
- Discounted gym membership.
- Join our Cycle to Work scheme.
- Access to 'CHROMA', our internal colleague-led diversity and inclusion community.
- Access to internal Mental Health First Aiders.
- Immediate access to 'Opportunity', our internal Learning and Development platform.
- Required professional membership fees paid for.
- Win monthly Superstar Awards.
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Ipswich, Suffolk, United Kingdom OCS Group Full timeJob OverviewWe are seeking an experienced HR Advisor to join our team at OCS Group, a leading provider of business solutions. As an HR Advisor - Employee Relations, you will play a key role in supporting our managers with low and medium risk Employee Relations cases, providing end-to-end advice and guidance.Key Responsibilities:Manage a caseload of low-risk...
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Ipswich, Suffolk, United Kingdom OCS Group Full timeJob OverviewWe are seeking an experienced HR Advisor to join our team at OCS Group, a leading provider of business solutions. As an HR Advisor - Employee Relations, you will play a key role in supporting our managers with low and medium risk Employee Relations cases, providing end-to-end advice and guidance.Key Responsibilities:Manage a caseload of low-risk...
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