Employee Relations/Human Resource Advisor

2 days ago

Ipswich, Suffolk, United Kingdom OCS Group Full time

Job Overview

We are seeking an experienced HR Advisor to join our team at OCS Group, a leading provider of business solutions. As an HR Advisor - Employee Relations, you will play a key role in supporting our managers with low and medium risk Employee Relations cases, providing end-to-end advice and guidance.

Key Responsibilities:

  • Manage a caseload of low-risk ER cases, providing managers with advice and guidance and pushing for case conclusion in a timely manner.
  • Actively manage and escalate 'aged cases'.
  • Provide managers with necessary templates and manager guides.
  • Coach managers through the management of ER cases.
  • Support managers with OH referrals, ensuring the necessary questions are asked and advice sought.
  • Support managers drafting letters (i.e., invitations and outcomes).
  • Support the ER Partners, Strategic HR Business Partners, HR & Training Managers with MI, pulling reports, compiling graphs and showing trends.
  • Ensure the case management system is up to date and accurate at all times.
  • Answer the telephone and support managers with 'here and now' advice when required.
  • Support the team with post and correspondence.
  • Act as cover for colleagues in other business areas as and when required.

General Responsibilities:

  • Avoid conflict of interests between personal interests and the interests of the UK & Ireland group.
  • Exercise independent judgment, reasonable care, skill and diligence when carrying out their duties.
  • Act in good faith and promote the long-term success of each company within the UK & Ireland group for the benefit of all members and wider stakeholders.
  • Adhere to and promote the UK & Ireland group's policies on equality & diversity, information security, health and safety and data protection in the performance of their duties and the management of the MyER Function in the People Team reporting into them.
  • Support and promote the UK & Ireland group's sustainability plans and policies, including the Carbon Management Plan, and carry out duties in a resource effective way, recognizing the shared responsibility of minimizing negative environmental impacts wherever possible.

About You:

  • Applicants must have the right to work in the UK.

Necessary Qualifications and Experience:

  • L3 CIPD or working towards.
  • Experience working in HR Administration or similar ER role.
  • Customer service experience - ideally phone and email based.
  • Working with multiple priorities and adhering to deadlines.

Desirable Qualifications and Experience:

  • L5 CIPD or working towards.
  • Experience of working within a shared service HR delivery.
  • Experience utilising a Case Management Tool.

Core Expectations:

  • Show flexibility in working arrangements to ensure that a high level of service is delivered.
  • Self-motivated and able to work effectively in a fast-paced environment.
  • Have a positive and focused attitude when dealing with all colleagues.
  • Be able to take personal responsibility.
  • Have a flexible and positive attitude towards work.
  • Be keen to continuously improve own learning and development.
  • Support and embed the UK & Ireland group's corporate values.

Benefits:

  • Wide range of retail discounts.
  • Discounted gym membership.
  • Join our Cycle to Work scheme.
  • Access to 'CHROMA', our internal colleague-led diversity and inclusion community – join a committee or take part in our events.
  • Access to internal Mental Health First Aiders.
  • Immediate access to 'Opportunity', our internal Learning and Development platform.
  • Required professional membership fees paid for.
  • Win monthly Superstar Awards.

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