Patient Advisor
1 month ago
We are seeking a highly skilled and compassionate Patient Advisor to join our team at Parcliffe Medical Centre. As a key member of our patient services team, you will play a vital role in providing exceptional patient care and support.
Key Responsibilities- Provide a warm and welcoming first point of contact for patients, responding to their queries and concerns in a professional and empathetic manner.
- Optimise the patient journey through the Practice, ensuring a seamless and efficient experience for all patients.
- Support the Clinical Team and various departments by signposting patients to the most appropriate service or healthcare professional.
- Develop and maintain an in-depth knowledge and understanding of the services provided in the Practice and in the wider health community.
- Use your excellent communication skills to guide patients to the service, clinician or department which is most likely to meet their needs.
- Accurately record contact and details of conversation with patients in the appropriate screen on EMIS Web.
- Monitor and maintain the reception area, noticeboards, information areas and update as necessary.
- Support all clinical staff with general tasks as requested.
- Excellent communication skills, both written and oral.
- Strong IT skills, including the use of the Clinical System EMIS web.
- Clear, polite telephone manner.
- Effective time management, prioritisation and organisation.
- Strong team working ethics and ability to work autonomously.
- Ability to follow policy and guidelines.
- Polite and confident, with a flexible and cooperative approach.
Parcliffe Medical Centre is an innovative and forward-thinking Practice led by our Partnership (5 GPs). We are a friendly, professional, caring team who are passionate about providing safe and effective care to our patient population.
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Patient Advisor
7 months ago
Lytham St. Annes, United Kingdom Parcliffe Medical Centre Full timeBe the first point of contact for patients ringing the Practice Apply questioning techniques to ascertain more information in relation to the caller Provide clear information to patients and the clinical team Develop and maintain in-depth knowledge of services provided within Practice and the wider health community Work as part a team Full job description...
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Patient Advisor
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Lytham St. Annes, United Kingdom Parcliffe Medical Centre Full timeA full detailed Job Description is available in the vacancy pack for the Patient Advisor role attached to this advertisement. Be the first point of contact for patients ringing the Practice. This will be an information gathering / first line triage role to optimise the Patient journey. Work in a fast-paced environment with varying and conflicting time...
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Patient Advisor
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