Patient Advisor

1 month ago


St Annes, Lancashire, United Kingdom Parcliffe Medical Centre Full time
About the Role

We are seeking a highly skilled and compassionate Patient Advisor to join our team at Parcliffe Medical Centre. As a key member of our patient services team, you will play a vital role in providing exceptional patient care and support.

Key Responsibilities
  • Provide a warm and welcoming first point of contact for patients, responding to their queries and concerns in a professional and empathetic manner.
  • Optimise the patient journey through the Practice, ensuring a seamless and efficient experience for all patients.
  • Support the Clinical Team and various departments by signposting patients to the most appropriate service or healthcare professional.
  • Develop and maintain an in-depth knowledge and understanding of the services provided in the Practice and in the wider health community.
  • Use your excellent communication skills to guide patients to the service, clinician or department which is most likely to meet their needs.
  • Accurately record contact and details of conversation with patients in the appropriate screen on EMIS Web.
  • Monitor and maintain the reception area, noticeboards, information areas and update as necessary.
  • Support all clinical staff with general tasks as requested.
Requirements
  • Excellent communication skills, both written and oral.
  • Strong IT skills, including the use of the Clinical System EMIS web.
  • Clear, polite telephone manner.
  • Effective time management, prioritisation and organisation.
  • Strong team working ethics and ability to work autonomously.
  • Ability to follow policy and guidelines.
  • Polite and confident, with a flexible and cooperative approach.
About Us

Parcliffe Medical Centre is an innovative and forward-thinking Practice led by our Partnership (5 GPs). We are a friendly, professional, caring team who are passionate about providing safe and effective care to our patient population.


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