Patient Advisor
2 months ago
Job summary
We are looking to expand our patientservices team which has created an exciting opportunity for someone to join theteam in the role as Patient Advisor.
We have a patient population of around12,100 patients and cover a demographically diverse population.
Our Patient Advisors play a key part in providingaccessibility for our patients to the services that we offer as well assupporting our Clinical Team. As a PatientAdvisor, you would be at the forefront of handling the telephone traffic intothe Practice, providing an initial basic assessment of the present concerns forour patients, and reviewing the most appropriate action for the patient be itan appointment at the practice or signposting to another service. As the central service for most queriesthrough the practice you will liaise with the various teams / services that wehave. The Patient Advisor also providesenhanced support to our clinical team to support the running of their tasks andensure they can focus on their clinical workloads.
Ideally, we would be looking to recruita Patient Advisor with knowledge of general practice systems, however fulltraining will be given to upskill the successful candidate. A background of customer service would beessential.
Main duties of the job
The overall summary of duties for the Patient Advisor would include:
To be the first point of contactfor patients ringing the GP Practice
To optimise the patientsjourney through the Practice, ensuring they receive a pleasant, helpful, andsatisfied experience
To support the Clinical Team andvarious departments by signposting patients to the most appropriate service orhealthcare professional
Undertake additional duties aspart of this role, supporting the wider Practice team as required.
Deliver a polite, professionaland efficient service to the Patient population of the Practice.
About us
Parcliffe Medical Centre is aninnovative and forward-thinking Practice led by our Partnership (5 GPs).
In purpose-built premises inside StAnnes Health Centre, with a current patient population of around 12,000patients.
Located in the seaside town of St Annesalong the Fylde Coast, we are minutes away from the sea front, with directlinks to the M55 & M6.
We are a friendly, professional, caringteam who are passionate about providing safe and effective care to our patientpopulation. Our excellent multi-skilled Clinical Team comprises of 8 GPs(Partner & Salaried), Advanced Nurse Practitioners, Clinical Pharmacist,Physicians Associate, Practice Nurses & Healthcare Assistants.
Supporting our Partnership, clinicalteam and the patient journey through the Practice, our team also includes aBusiness Manager, 2 Operational Managers, Receptionists, Administrators,Secretaries, Medicines Management Team and are currently working through atransition to introduce a Patient Advisor role in support of enhancedsignposting and ensuring patients have access to the appropriate clinicians orservices available to them.
Alongside offering the standardcontractual requirements of General Medical Services in Primary Care, we do inaddition have enhanced bespoke services to our patients in Minor Surgery,Microsuction and are also one of the Covid Vaccination sites within our PrimaryCare Network.
Job description
Job responsibilities
A full detailed Job Description is available in the vacancy pack for the Patient Advisor role attached to this advertisement.
Be the first point of contact for patients ringing the Practice. This will be an information gathering / first line triage role to optimise the Patient journey. Work in a fast-paced environment with varying and conflicting time constraints Work within a large multidisciplinary team At all times promote the Practice in a positive way Be solution focused to patients presenting concerns/symptoms with a can do attitude. Excellent communication skills - being able to adapt these to the needs and requests of the patients/carers/relatives/other healthcare professionals / agencies & organisations. Be able to put patients rapidly at ease and give them the time and space to explain their needs / nature of call. Apply questioning techniques to ascertain more information in relation to the callers presenting concern / symptoms, recognising any already detailed or documented health concerns. Provide clear and concise information to patients and understand the importance of discretion and confidentiality. Follow provided guidance on information collection of the callers presenting concerns / symptoms. Develop and maintain an in-depth knowledge and understanding of the services provided in the Practice and in the wider health community. Using knowledge, be able to guide patients to the service, clinician or department which is most likely to meet their needs, whether inside or outside the Practice Strive to maintain quality within the Practice. Process patient requests for appointments Answer incoming calls, transferring calls or dealing with the callers requests appropriately. Initiate contact with and respond to request from patients, team members and external agencies. Accurately record contact and details of conversation with patients in the appropriate screen on EMIS Web Use templates where required for the capturing of information, symptoms, presenting conditions to assess, signpost and prioritise the nature of the contact. Take note of patients pop up notes / box alerts to prompt, encourage and remind patients of overdue appointments, health checks, immunisations and or the capturing of missing information to support QOF programmes smoking status Check patients information and contact details are up to date. Check alerts and information on the patients medical records is still correct where alerts are outdated making sure old alerts are removed, keeping the medical record tidy. Maintain a clean, tidy, effective, always working area. Monitor and maintain the reception area, noticeboards, information areas and update as necessary sharing new information with colleagues where appropriate. Support all clinical staff with general tasks as requested. Scan patient-related communication / documentation and attached scanned documents to patients healthcare records. Complete opening / closing procedures. As required, support the medicines management team in the processing of repeat prescriptions, ensuring that they are processed accurately and efficiently. Person Specification
Qualifications
Essential
Educated to GCSE Level / Equivalent
Desirable
Customer Service Qualification or equivalent experience
Experience
Essential
Working with the general public through both face to face and telephone encounter Working within a telephone based service environment Ability to work under pressure and in stressful situations Using own initiative Problem solving with the ability to process information accurately and effectively, interpreting data
Desirable
Working within a GP/NHS/Healthcare Environment for a minimum of 2 years
Skills / Personal Qualities
Essential
Excellent communication skills written or oral Strong IT skills including in the use of the Clinical System EMIS web Clear, polite telephone manner Effective time management both for the patient, tasks, organisation and prioritisation Resourceful ability to think about appropriate services, make the best of resources we have Strong team working ethics Working autonomously Excellent interpersonal skills Ability to follow policy and guidelines Polite and confident Flexible and cooperative Self-motivated and able to motivate those around you Problem solver High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to communicate effectively and understand the needs of the patient Effectively utilises resources Flexible able to work to the needs of the service and the team-
Patient Advisor
6 months ago
Lytham St. Annes, United Kingdom Parcliffe Medical Centre Full timeBe the first point of contact for patients ringing the Practice Apply questioning techniques to ascertain more information in relation to the caller Provide clear information to patients and the clinical team Develop and maintain in-depth knowledge of services provided within Practice and the wider health community Work as part a team Full job description...
-
Patient Advisor
5 months ago
Lytham St. Annes, United Kingdom Parcliffe Medical Centre Full timeA full detailed Job Description is available in the vacancy pack for the Patient Advisor role attached to this advertisement. Be the first point of contact for patients ringing the Practice. This will be an information gathering / first line triage role to optimise the Patient journey. Work in a fast-paced environment with varying and conflicting time...
-
Patient Advisor
3 weeks ago
St Annes, Lancashire, United Kingdom Parcliffe Medical Centre Full timeAbout the RoleWe are seeking a highly skilled and compassionate Patient Advisor to join our team at Parcliffe Medical Centre. As a Patient Advisor, you will play a vital role in providing exceptional patient care and support, ensuring that our patients receive the best possible experience.Key ResponsibilitiesBe the first point of contact for patients ringing...
-
Patient Advisor
3 weeks ago
St Annes, Lancashire, United Kingdom Parcliffe Medical Centre Full timeAbout the RoleWe are seeking a highly skilled and compassionate Patient Advisor to join our team at Parcliffe Medical Centre. As a Patient Advisor, you will play a vital role in providing exceptional patient care and support, ensuring that our patients receive the best possible experience.Key ResponsibilitiesBe the first point of contact for patients ringing...
-
Patient Advisor
1 month ago
St Annes, Lancashire, United Kingdom Parcliffe Medical Centre Full timeAbout the RoleWe are seeking a highly skilled and compassionate Patient Advisor to join our team at Parcliffe Medical Centre. As a Patient Advisor, you will play a vital role in providing exceptional patient care and support, ensuring that our patients receive the best possible experience.Key ResponsibilitiesBe the first point of contact for patients ringing...
-
Patient Advisor
1 month ago
St Annes, Lancashire, United Kingdom Parcliffe Medical Centre Full timeAbout the RoleWe are seeking a highly skilled and compassionate Patient Advisor to join our team at Parcliffe Medical Centre. As a Patient Advisor, you will play a vital role in providing exceptional patient care and support, ensuring that our patients receive the best possible experience.Key ResponsibilitiesBe the first point of contact for patients ringing...
-
Patient Advisor
2 weeks ago
St Annes, Lancashire, United Kingdom Parcliffe Medical Centre Full timeAbout the RoleWe are seeking a highly skilled and compassionate Patient Advisor to join our team at Parcliffe Medical Centre. As a key member of our patient services team, you will play a vital role in providing exceptional patient care and support.Key ResponsibilitiesProvide a warm and welcoming first point of contact for patients, responding to their...
-
Patient Care Coordinator
2 months ago
St Annes, Lancashire, United Kingdom Parcliffe Medical Centre Full timeAbout the RoleWe are seeking a highly skilled and compassionate Patient Advisor to join our team at Parcliffe Medical Centre. As a Patient Advisor, you will play a vital role in providing exceptional patient care and support to our diverse patient population.Key ResponsibilitiesBe the first point of contact for patients, providing a warm and welcoming...
-
Patient Care Coordinator
3 weeks ago
St Annes, Lancashire, United Kingdom Parcliffe Medical Centre Full timeAbout the RoleWe are seeking a highly skilled and compassionate Patient Advisor to join our team at Parcliffe Medical Centre. As a Patient Advisor, you will play a vital role in providing exceptional patient care and support to our diverse patient population.Key ResponsibilitiesBe the first point of contact for patients, providing a warm and welcoming...
-
Pharmacy Advisor
4 days ago
Saint Neots, Cambridgeshire, United Kingdom Boots Opticians Full timeJob DescriptionAs a Pharmacy Advisor at Boots, you will play a vital role in providing exceptional patient-centred care. You will work across the healthcare counter and the dispensary to ensure patients receive the best possible advice and care.Key Responsibilities:Deliver health advice through focussed conversations with patients, providing clear and...
-
Salaried GP
4 months ago
Lytham Saint Annes, United Kingdom Parcliffe Medical Centre Full timeJob summary We are looking to expand our clinicalteam which has created an exciting opportunity for the addition of a SalariedGP. We have a patient population of around12,100 patients and cover a demographically diverse population. At its core, our Salaried GP's work as amember of the Practice team and provide a critical role in...
-
Veterinary Client Care Advisor
4 months ago
Lytham St. Annes, United Kingdom Myerscough Veterinary Group Full time**Job description Veterinary Client Care Advisor - St Annes** Reporting to Practice Manager, My Vet **Values**: Our core values are what make the group a successful and fun place to work - we remain true to these values: - **Openness** - we share information, we’re open to ideas, we speak our minds - **Respect** - we respect the individual and aim to...
-
Optical Assistant
4 months ago
Lytham St. Annes, United Kingdom Specsavers Full time**Experienced Optical Assistant** **Location: St Annes, Lancashire** **Working hours: Full time - 38.75 hours (to include weekend working)** **Salary: £23,000** - **Opportunity to be placed straight onto the Dispensing course!**: - **Cert 3/4 progression opportunities available!** **Experience level: Previous Optical experience is essential for this...
-
Clinical Team Member
2 months ago
St Annes, Lancashire, United Kingdom Parcliffe Medical Centre Full timeAbout the RoleWe are seeking a highly skilled and dedicated General Practitioner to join our clinical team at Parcliffe Medical Centre. As a Salaried GP, you will play a critical role in delivering high-quality patient care and contributing to the success of our practice.Key ResponsibilitiesProvide high-quality, safe care to patients, with a commitment to...
-
Clinical Team Member
2 months ago
St Annes, Lancashire, United Kingdom Parcliffe Medical Centre Full timeAbout the RoleWe are seeking a highly skilled and dedicated General Practitioner to join our clinical team at Parcliffe Medical Centre. As a Salaried GP, you will play a critical role in delivering high-quality patient care and contributing to the success of our practice.Key ResponsibilitiesProvide high-quality, safe care to patients, with a commitment to...
-
Cats Clinical Team Leader
5 months ago
Saint Leonards, United Kingdom Dorset HealthCare University NHS Foundation Trust Full timeBe part of something amazing! Dorset Integrated Urgent Care Services (DIUCS) provides a streamlined urgent care pathway across the county, to help patients access the advice or treatment they need more quickly and the best use of local NHS resources. Delivered through an innovative and collaborative approach with primary care and Dorset’s NHS Foundation...
-
Dentist Overseas Qualified
1 month ago
Saint Austell, United Kingdom mydentist Full timeYour future, as an Overseas Qualified Self-employed Dentist at mydentist Your future, your schedule You’ll be joining us at our St Austell practice. We have full time surgery space available. Your future in our St Austell practice A welcoming advanced 5-surgery practice with access to the latest equipment and materialsDigital X-rays and rotary endo in...
